Location: Must live within a commutable distance of the Tampa FL or Warwick RI Offices only In office once a month for in office meetings Responsibilities include: * Exercise judgment and product understanding to determine appropriate handling of complex issues and high-value financial transactions around core business functions of the unit. * Resolve customer questions and escalations in a consistently accurate and timely fashion. * Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues and resolve internal and external client escalations that impact the unit on a high priority basis. * Establish and maintain a positive and professional relationship with internal and external client’s business partners. * Execute special projects assigned by management within the allotted time frame. * Perform other duties as assigned or required. * Ensuring policy compliance with laws Requirements * Bachelor’s Degree or comparable professional experience * 2-4 years of operational experience preferably in the customer service or financial services industry * Prior experience in life insurance preferred Candidate should demonstrate the following qualities: * Attention to Detail * Accuracy * Efficiency * Prioritizing * Good written and verbal communication skills * Good Attendance * Ability to multitask and handle high volumes of work in a fast-paced environment * Ability to excel in an ever-changing environment while meeting several deliverables Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.