As our Post Liaison, you are responsible for facilitating communication and cooperation between people and organizations like the National Visa Center, the U.S. Customs and Immigration Service, and the U.S. Department of State. You will play an integral part in aiding our overseas posts, and managing inquiries from all over the globe. You may even have opportunities to travel overseas to work directly with our posts. Once you’re a part of this seven-person unit, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. Career development is as important to us as it is to you, which is why we love to promote from within. There is an on-site expectation with work-from-home flexibility in this position. Operational needs and our telework policy determine your work location. Training is in person, on-site for a period of approximately 6 weeks. Your presence may occasionally be required in the office for trainings, meetings, or to resolve badge issues. Any additional remedial training and/or supervision will be held in-office at the National Visa Center. **Responsibilities** + Establish and maintain effective communications and liaison activities with Foreign Service Officers to resolve immigrant visa processing questions before they become issues. + Provide guidance to Visa Support Service employees on documentary and process requirements when preparing casework for transmission to consulates. + Track visa appointment scheduling to ensure that foreign consulates receive the volume of casework necessary to fill their interview slots. + Assist Unit Managers and the Assistant Operations Manager to ensure timely resolution of issues and identify training needs for staff supporting document review processing. + Actively engage visa processors to ensure that they understand the requirements of individual foreign posts. + Maintain up-to-date knowledge of systems used in processing visa applicants to assist consulates in responding to a broad array of processing questions. + You may be required to perform other duties as assigned to advance the unit’s mission. **Qualifications** + Must be able to obtain and maintain a SECRET-level federal security clearance. + High school diploma. + Two (2) to three (3) years of visa application processing experience. + Strong written and verbal command of the English language. + Excellent interpersonal and communication skills. + Must be a self-starter who is a proven problem solver. + Must demonstrate a professional work ethic. + Ability to work independently and collaboratively. + Analytical skills and attention to detail to successfully analyze and evaluate issues and disseminate information to a wide audience. + Positive attitude focused on customer satisfaction. **Desired Qualifications:** + Associates degree, or BA/BS degree. + Knowledge of the National Visa Center programs and processes. + One (1) year experience in immigrant visa document review processes. **You must live within 90 miles of Portsmouth, NH, and be a U.S. citizen. Additionally, you must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.** **Physical Demands & Work Environment:** + While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. + You will primarily work in an office environment but may be required to work in other work environments as well. At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles. **Job ID** 2024-14658 **Work Type** Hybrid **Company Description** **Work Where it Matters** LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders,** LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers,** LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. **As an LDRM employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. **Here’s why we want you to consider LDRM:** + Tuition reimbursement program. + Work-from-home flexibility after training. + Midshift hours (12:30PM - 9PM), and no weekends. + 401(k), health, dental and vision plans, and other insurances you can use. + An Employee Assistance Plan that’s ready when you need it. + Paid training and paid time off. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).