Team Overview and Job Responsibilities 

In this role, you will respond to all inquiries from new and established customers, managing orders and work with functional areas throughout the organization to ensure customer satisfaction.

Main Responsabilities:

Manage customer contracts and requests (including phone calls/e-mails)Process customer returns and claims in a timely manner and initiate corrective action if necessary.Participate in cross-functional projects impacting the department and the organization.Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products.Provide back-up assistance and coverage for other teams as required.Be the voice of the customer to the Prysmian organization.

Who are we looking for?

Required:

Experience in inside/post sales, account management, or customer serviceProficiency in Microsoft OfficeAnalytical, documentation, and problem-solving skillsDesire and ability to excel in a rapidly changing, fast-paced environmentMotivated both individually and on a team levelOrganizational, time management, multi-tasking, and follow-up skills

 Preferred:

Bachelor’s degree or studentKnowledge of SAP  

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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