Position Summary The Post Shipment Services (PSS) Technician is responsible for the planning and execution of warranty work, repairs, carryover work, and job completions that occur after shipment. The PSS Technician will communicate and coordinate directly with Powell’s customers in support of Post Shipment Activities. Posted position does not allow for sponsorship or relocation assistance. Supervision None Essential Responsibilities + Coordinate product returns + Coordinate warranty and other claims + Coordination of supplier recall and safety notices + Provide and coordinate product warnings and safety notices + Maintain and provide warranty reporting to QA/QC + Provide first line support and help for both internal and external customer enquiries + Field and manage customer calls + Develop cost effective solutions + Triage customer issues and determine root cause + Coordinate internal & external support as required + Maintain and develop excellent working relationships with company agents and customers + Responsible for achieving high level of customer satisfaction + Effectively utilize communication methods and collaboration tools + Ensure appropriate records /databases / systems are maintained + Produce & maintain archive information as required + Prioritization, control and coordination of work + Develop design solutions, modify drawings and coordinate internal execution for field fit up issues + Support design and drawing creation for aftermarket sales when required + Site visits in support of post shipment service activities and investigations + Effective and regular communication between department members is crucial. + The PSS Technician must effectively communicate with: + Customers, end users, and other external stakeholders + Project Management + Engineering for all divisions as needed + Production Management and Teams + Purchasing Department + Quality Assurance / Quality Control + Commercial/Legal Department + Site Service Department + Senior Management + Shipping Departments Minimum Qualifications + Mechanical or Electrical Technical Degree: Minimum of Associates, bachelor’s degree preferred + Fluency in Autodesk Navis Works, Autodesk Design Review and working knowledge of 3D layout and design Preferred Qualifications Skills, Abilities & Other Requirements + The ability to effectively communicate using both verbal and written communication + that delivers high levels of confidence in those dealt with internal and external. + A relevant technical background. + The ability to meet the expectation of both internal and external customer, clients + and suppliers through a sound understanding of their requirements, being + responsive to their needs and exceeding their requirements. + The ability to think through and adopt a clear, sensible approach to planning, + prioritizing and organizing tasks and activities to meet deadlines and targets. Makes + most efficient use of time and other resources. + The ability to pragmatically solve problems using varied approaches and considering + all relevant factors and options before making a decision/taking action. + The ability to encourage team working within own function and the broader business. + The ability to demonstrate energy, drive, commitment and dedication to achieving + both own and company success. + Proactive in approach, resilient under pressure, ability to maintain clarity and vision, + and possesses a strong results orientation. + Personal Qualities + Honest & Driven + Sincere and genuine. + Confidence inspiring. + Excellent interpersonal skills. + Team worker. + Dedicated and conscientious. + Flexible. + Customer Focused. + Planning and organizing. + Problem solving and Decision making. + Communication. + Leadership & Empowerment. + Development Orientation. + Achievement Orientation. + Change Orientation/ Continuous Improvement. Working & Environmental Conditions Working Conditions + Temperature controlled working environment. Some outside activities may be required. + This position may travel out-of-town to attend training and meetings. + Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses. + Physical Requirements + Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs. + Sitting, standing and walking for long periods of time. + Typing, punching or applying pressure to an object with fingers and palm. More Information This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties. #LI-CAB In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications! Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted. Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment. We are an Affirmative Action and Equal Opportunity Employer/Vet/Disability If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.