At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Postpaid Retention Manager is in charge of building programs and managing the Retention, Churn, digital enablement, and customer servicing for the Postpaid business.

Leads insight-generation on the latest trends to drive retention across the customer base and ensures translation of insights to programs for Globe PostpaidLeads, manages and regularly reviews churn performance and drivers of churn across:Globe-initiated and Subscriber-initiated churnNational vs Regional/Micromarket offersPlan types: with Device and SIM-Only PlansPlan tiers: Low, Mid, High PlansNew vs existing customersDifferent income bracketsChannelsOther emerging driversRecommends and implements programs to bring down churn nearer to the zero-churn vision for Globe, touching all levels of the churn pipelineInitiates and drives programs to lower delinquency and increase of paying customersIn charge of providing detailed churn forecasts to support the Postpaid agendaKey consult for customer experience design and any policy changes across the entire Postpaid customer lifecycleLeads insight-generation on the latest trends to drive retention across the customer base and ensures translation of insights to programs for Globe PostpaidLeads, manages and regularly reviews churn performance and drivers of churn across:Globe-initiated and Subscriber-initiated churnNational vs Regional/Micromarket offersPlan types: with Device and SIM-Only PlansPlan tiers: Low, Mid, High PlansNew vs existing customersDifferent income bracketsChannelsOther emerging driversRecommends and implements programs to bring down churn nearer to the zero-churn vision for Globe, touching all levels of the churn pipelineInitiates and drives programs to lower delinquency and increase of paying customersIn charge of providing detailed churn forecasts to support the Postpaid agendaKey consult for customer experience design and any policy changes across the entire Postpaid customer lifecycleDrives digital enablement of store-only after-sal transactions

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.