Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.
We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.
That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.
Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.
This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.
We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.
Join us on our mission. Health. In your hands.
About the job:
In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery.
In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES (PPLS).
Main responsibilities:
During the first months of joining the People Services team, you will receive Knowledge transfer from their buddy related to the role. This will include sharing documents and work shadowing.
The following details activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS:
Supervise of the team of Employee Lifecycle and Time to Payroll Country Specialists: workload monitoring, backup allocation, planning for time off coveringPeople Management responsibilities: setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance together with PPLS WE&EE Lead.KPI monitoring (monthly) – upwards reportingFirst point of contact for stakeholders and escalations on the country processes: signatures and approvals managementHandle end to end Employee life cycle activities (Hire, Job Change, Retire, etc.) for Internal and External Workforce.Manage Business Process Outsourcing (BPO) vendor(s) when relevantAddress operational issues with stakeholdersSupport employees' queries and monitoring tickets assignment for the teamStakeholder Management: Collaborate with various stakeholders, including P&C, Talent Acquisition, Legal, Compliance, Digital, third-party providers.Compliance: Ensure all processes and procedures comply with local, state, and federal laws and regulations.Transversal
You will closely work with Employee and External Life Cycle and Time to Payroll Specialists applying our global Core ModelExternal Workforce: data management, onboarding and offboardingActively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and P&C in their day-to-day administrative tasksResponsible for analyzing, developing, and implementing process improvements to ensure accuracy, efficiency, and compliance with regulatory requirements.Making sure all process is documented and review on quarterly basis.Leading projects and work closely within the team and neighboring function.The People Services team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects…About you:
Experience:
Experience in Human Resources or customer service or care experience within a shared service environmentExperience with multicultural organizationExperience with transformation projects (technical and/or functional)Experience with case management application(s)Soft skills:
Self-organization skills, prioritizes effectivelyStrong communication and customer services skillsCapable of handling difficult situations by demonstrating professionalism and confidentialityAbility to work with a team to create effective strategies and meet team goalsCustomer oriented mindsetTechnical skills:
General knowledge of Human Resources policies and proceduresPrevious experience with Workday or similar Global HR systemsExperience with Lean, Six Sigma, or other process improvement methodologiesExperience in process automation and project implementationEducation:
BA/ BSc or Equivalent in HR or related disciplineLanguages:
Excellent written and verbal communication skills in EnglishAdditional language proficiency is advantageousPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!