At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
This role works as part of the Communications and PR team supporting the eight on-site hotels operated by Loews Hotels, and owned in a joint venture partnership with Universal Orlando and Hard Rock International. Supports multiple communications initiatives in a dynamic and fast-paced resort environment to include guest services, social media, internal communications, production support and additional areas based upon business needs. This is an on-site opportunity.
Essential Functions and Responsibilities
Creates and curates social media content and engages with fans and followers to drive business results and guest satisfaction.
Utilizes social media to create and enhance positive, memorable guest experiences.
Collaborates with partners to support branded programs and destination-wide initiatives
Monitors guest feedback from multiple channels and delivers timely follow-ups to achieve guest satisfaction
Develops content for internal communication channels and liaises with key stakeholders
Works effectively with all internal and external stakeholders in a spirit of partnership
Coordinates reservations for influencers, bloggers and media guests as assigned for site visits, FAMs and hotel tours
Assists in the coordination and execution of photo and video shoots
Accompanies influencers, bloggers and media guests as assigned for site visits and hotel tours
Supports the overall goals and responsibilities of the company and the department
Assists with the planning and execution of Loews Hotels Good Neighbor events
Tracks charitable requests and fulfills approvals
Qualifications
Required:
Exceptional interpersonal, verbal and written communication skills
Self starter and team player
Exceptional attention to detail
Performs all duties with integrity, accountability and creativity
Effective time management and organizational skills
Willingness to learn and support multiple areas of Communications
Takes initiative and follows through on assignments in a timely manner
Proficient in computer software including Adobe, Word, Excel, Power Point
Guest service oriented, with excellent hospitality skills
Ability to work in a team-oriented environment, meet deadlines and interactive effectively with all levels of team members
Regular attendance in conformance with schedule
May be required to work varying schedules to reflect business needs of the hotel
Required attendance at all training sessions and meetings
Exceptional interpersonal, verbal and written communication skills
Self starter and team player
Exceptional attention to detail
Performs all duties with integrity, accountability and creativity
Effective time management and organizational skills
Willingness to learn and support multiple areas of Communications
Takes initiative and follows through on assignments in a timely manner
Proficient in computer software including Adobe, Word, Excel, Power Point
Guest service oriented, with excellent hospitality skills
Ability to work in a team-oriented environment, meet deadlines and interactive effectively with all levels of team members
Regular attendance in conformance with schedule
May be required to work varying schedules to reflect business needs of the hotel
Required attendance at all training sessions and meetings
Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below.
Prior hotel/hospitality experience
Prior experience with content scheduling platforms and UGC sourcing platforms
Experience:
Degree in Communications-related discipline or equivalent experience
Minimum two years office experience, preferably in a Public Relations Agency