**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Job Summary: Assists with the patient assessment, preparing patient for clinic visit and ensuring the highest quality of care for patients seen in the clinic through support of the clinic staff. **Job Description:** **Essential Responsibilities:** + Obtain patient's most recent labs and medical records from PCP and/or Careweb for upcoming appointments. + Obtain necessary referrals from physicians' offices prior to appointment. + Register all new patients in both NextGen and Meditech and schedule all patient appointments in both Meditech and NextGen systems. + Conduct assessment of patient prior to provider appointment including vital signs, blood sugar, body weight, A1c and medication history - all to be documented in the EMR. + Promptly initiate treatment for hypoglycemia using ¿Rule of 15¿ when patient's blood sugar under 70 while at clinic. **Required Qualifications:** + High School diploma or GED required. + 0-1 years related work experience required. + Basic Life Support – AHA required or obtained within 30 days of hire. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate with patients and families, clinicians, clinic team and the community. + Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** + Medical Assistant Certificate + Experience in Phlebotomy. **Competencies:** + **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. + **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. + **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. + **Customer Service:** Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**