Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Practice Director, Professional Services - ASEAN, is a senior member of our APAC Professional Services leadership team. You have a key role in delivering value to our customers and growing our Professional Services business. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally. 

As a Practice Director, you will:

Lead, motivate, inspire and mentor your team to excel

Engage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business

Define, scope and take an active role in supporting sales of strategic customer engagements

Manage the delivery of projects, including scope, timelines and resource utilization, bringing them to a successful conclusion on time

Drive customer satisfaction and customer success in your region

Be responsible for the services revenue and bookings forecast and performance in your region

Build effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategy

Attract, hire and retain the top talent in the industry

We will be excited about you if you have :

Experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS company

Experience in project management and consulting delivery management

Experience in leading the selling, scoping and delivery activities on large scale, technology driven projects

Direct line manager experience of a geographically dispersed team of highly talented technically focused employees

Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings

Strong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategy

Strong knowledge of software implementation and project/program management methodologies

Self-starter mentality and collaborative problem solver

Strong verbal, written and presentation communication skills

Strong negotiation and excellent analytical skills

Ability to travel

What you can expect from us:

Generous PTO Policy 

Support work life balance with Unplugged Days

Flexible WFH Policy 

Mental & Physical Wellness programs 

Phone and Internet Reimbursement program 

Access to Continued Career Development 

Comprehensive Benefits and Competitive Packages 

Paid Volunteer Time

Employee Resource Groups

EEO/VEVRAA

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