Hennepin Healthcare has an opening for a Practice Manager 2 to oversee operations at our Golden Valley and North Loop (Minneapolis) clinics. A driver's license and an insured vehicle are required for this role. *SUMMARY* The Practice Manager 2 Community Clinic is responsible for administrative support for the clinical and clerical services of their respective practice(s). This position partners with the Medical Director(s) and with administrators and other managers as appropriate. Responsibilities include overall leadership and accountability for efficient and effective patient flow within the practice, the satisfaction of all customers (patients, physicians, employees), budgeting, and long-term planning. *RESPONSIBILITIES* * Actively manages team members and daily clinic operations by directly observing team members and clinic processes, using those observations to train team members, drive accountability, and recognize opportunities for improvement * As the major interface between team members and management in the clinic, proactively identifies barriers to achievement and partners with all parties to develop improvement plans * Works towards achieving superior levels of patient satisfaction and quality ratings * Utilizes independent judgement to develop and operate clinic site(s), in accordance with best practices * Interprets and enforces departmental and hospital policies and procedures, as well as all applicable regulatory standards * Develops and oversees the implementation of annual plans and budget with Administrative and Medical Director (manages expenses and volume) as they relate to clinical services * Works with Providers to improve access and service quality through the promotion of clinic efficiency and effectiveness * Provides support for Providers in resolving problems, planning new services, and addressing issues so that they can effectively practice medicine * Builds and maintains active community relationships * Other functions as assigned *QUALIFICATIONS* /*Minimum Education / Work Experience*/ * Bachelor’s Degree in business or health-related profession * Three or more years of progressive experience managing a physician office practice or ambulatory care setting OR * Completion of a post master’s healthcare administrative fellowship OR * An approved equivalent combination of training and experience (combination of education and relevant experience to total at least seven years) /*Knowledge / Skills / Abilities*/ * Knowledge of relevant corporate compliance laws, healthcare regulations, and organizational policies. * Ability to drive results and implement plans * Working knowledge of continuous quality improvement principles * Facilitation/coaching skills, both with individuals and with teams * Financial management skills including the ability to develop and maintain budgets * Outstanding customer service skills * Ability to serve as a Patient Centered Care role model * Excellent verbal and written communication skills * Ability to analyze, distill, and display data and draw conclusions * Ability to plan, organize, schedule, and prioritize work * Ability to build and maintain effective working relationships across the organization * Strong organizational skills * Effective leadership skills including team building and coaching * Effective time management skills * Analytical and planning skills * Ability to be proactive and results oriented * Ability to work independently * Ability to be visible to physicians and team members * Ability to attend to personal and professional learning needs * Strong computer skills to process own work and understand the work of team members /*Preferred Qualifications*/ * Master’s in a healthcare related field or business * Three to five years of experience managing clinics with highly diverse patient populations /*Additional Requirement*/ * Active driver's license and an insured vehicle **Title:** *Practice Manager 2 - Golden Valley & North Loop Clinics* **Location:** *MN-Golden Valley-Golden Valley Clinic* **Requisition ID:** *242403*