Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people and the growth of our employees is just as important as the growth of our business. We know we can most efficiently meet our growth goals by investing in the skill sets of our very own team members, so when we say we are a people-centric company, we mean our employees too. Each of our vet-led clinics follows the same people-first care when it comes to its employees and provides them with ample opportunities to become the leaders they aspire to be. All pet lovers welcome CityVet West Moore is looking for a Practice Manager to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all. Putting people first The Practice Manager (PM) is responsible for the management of the facility in its entirety, including business management, financial management and overall clinical operations management. It is the Practice Managers job to ensure the highest level of customer experience satisfaction and efficient staff management. It is the job of the Practice Manager to implement and enforce all CityVet policies, standards and procedures. Essential qualifications: + Understanding of state and federal safety standards + Knowledge of regulations governing veterinary clinics + Certified Veterinary Practice Manager is desirable, but not required + High school diploma/GED + 3 years relevant experience or bachelor’s degree A day in the life: + Interview, hire, onboard, train and supervise facility staff members to ensure their understanding of the job responsibilities and career path opportunities outlined by their role that result in a successful and contributing team member. + Continuous staff development through professional and clinical training, timely performance and salary reviews, completing disciplinary actions, up to and including termination to ensure the individual and collective success of the facility as outlined in the CityVet brand standards, policies and procedures. + Monitor and maintain quality control of all daily operations, client care, client service and client records. Purr-worthy people care At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people. In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive: + Generous Pet-care Discounts + Uniform Allowance + Flexible Schedules + Growth Opportunities