Practice Manager Summary Title:Practice Manager ID:0926-5793 Department Location:Health Center at Fountain, 350 Lyckman, Fountain, CO 80817 Category:Manager / Professional Description Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). Compensation (Pay): $70,000 to $102,000/annually, based on experience. Summary of Benefits: + Medical, Dental, Vision, Life, STD, LTD + 403(b) Retirement with Company Match + Paid Time Off + Tuition Assistance + Perks Rewards + Employee Assistance Program https://www.peakvista.org/resources/benefits-summary Summary: The Practice Manager manages, coordinates, and has direct oversight for all ambulatory clinical operations and staff, within a designated health center. Directly responsible for financial stewardship, organizational initiatives and performance goals relating to healthcare delivery platforms within their health center. Manages the implementation of effective programs and services; facilitates and reports on performance assessment and management systems; executes directives and recommendations to improve health center performance and action steps to address issues. Maintains knowledge of and assures health center compliance with all Peak Vista policies and procedures and applicable regulatory requirements and accreditation standards. Essential Duties and Responsibilities: + Manages the day-to-day operations of the health center as a member of the health center leadership team + Promotes and participates in the development of team-based care to ensure all delivery platforms support a patient-centric approach + Assures appropriate staffing ratios, competencies are completed, certifications are maintained, organizational trainings are completed, and all staff meet training for specific job requirements + Monitors attendance, approves timecards, and manages time off requests of all designated staff + Facilitates the hiring, orientation, training process, professional development, and performance management for all designated staff + Schedules meetings, formulates agendas, facilitates, and maintains minutes, and participates in all meetings as assigned (e.g., team huddles, unit meetings, etc.) + Possesses the knowledge of key operating systems and standard operating procedures within the health centers, while ensuring staff and health center adherence + Demonstrates competency with electronic practice management system and is responsible for daily templates, provider schedules, and ensures timely documentation is maintained + Provides oversight of provider empanelment composition and development, addressing concerns at the appropriate level for further action + Provides vaccine program support and inventory management for all immunizations, as required + Executes health center budget in accordance with organizational priorities to achieve efficiency and stewardship + Provides oversight of the Process Improvement/Quality Improvement activities utilizing regulatory agencies benchmarking while collaborating with other departments + Ensures patient and employee safety, and satisfaction, while addressing patient and staff concerns and critical organizational reporting, in a timely manner, in support of the provider-patient relationship + Possesses effective interpersonal and professional communication skills and abilities in conjunction with emotional intelligence + Ability to make decisions at the health center level, and set priorities based on patient needs and organizational priorities, aligned with leadership + Promotes and demonstrates the mission, vision, and Core Values of Peak Vista + Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership + Embraces cultural diversity amongst ourselves and our community + Responsible for the human, financial, and material resources as well as data and information entrusted to us + Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements + Travel required to meet the needs of the organization + All other duties as assigned Supervision Exercised: If applicable, Site Supervisor, Coordinator(s) of Clinical Operations, Medical Assistant Supervisor(s), Reception Supervisor(s), and designated staff. Demonstrates strong leadership skills, knowledge, and abilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures that the appropriate personnel meet all job required competencies. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred. Education/Experience: Education: High school diploma or equivalent education. Bachelor’s in health-related field or business preferred. Work Experience: 5-7 years of relevant healthcare experience with 3 years of leadership experience required. Computer Skills: To perform this job successfully, an individual should have basic computer knowledge, experience with use of electronic health records, internet, database software, and keyboard skills. Certificates and Licenses: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit. *Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer. **PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com