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Practice Manager - Cayuga Primary Care Ithaca Mall\n

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.\u202f \n

The Manager, Physician Practice has overall administrative responsibility of assigned CMA Practice(s). Demonstrates and promotes the organization's philosophy of excellent customer service and high quality care. Maintains performance improvement activities within the department and participates in PI activities.\n

The Practice Manager II title will be reserved for larger practices with a combined provider and staff compliment of over 30 FTE.\n

The role of the Practice Manager is to monitor and maintain:\n\nProfitability\nProductivity\nPatient Satisfaction\nStaff Stability and Satisfaction\n\n

Essential Job Functions:\n\nProvides leadership, direction, and resource support to the CMA Operations Group, fostering collaboration across departments to enhance care delivery.\nDevelops and monitors initiatives, communicates operational changes, and ensures effective implementation of strategic goals.\n\n

Physician Engagement\/Productivity:\n\nPartners with providers on recruitment, budgeting, and clinical processes.\nAddresses barriers to provider productivity and encourages collaborative decision-making.\n\n

Administrative Duties:\n\nManages office operations, equipment, space, and vendor contracts.\nCompletes reports and approves expenditures according to policy.\n\n

Policies & Procedures:\n\nAssists in creating, reviewing, and implementing policies and ensures adherence to legal and confidentiality requirements.\nCommunicates policies to staff and monitors implementation.\n\n

Human Resources:\n\nManages recruitment, training, employee development, and progressive discipline.\nConducts staff evaluations, ensures accurate payroll, and fosters a positive work environment.\n\n

Training\/Orientation:\n\nOrients new staff and coordinates in-service training as needed.\nSupports ongoing professional development and provider orientation.\n\n

Staff\/Scheduling\/Office Flow:\n\nDevelops workflow systems, assigns personnel, and monitors vacation schedules.\nReviews and adjusts schedules to improve efficiency.\n\n

Safety - Patient and Staff:\n\nDirects safety measures to prevent harm to patients and staff.\nReports adverse events and implements corrective action plans.\n\n

Performance Improvement\/Quality:\n\nLeads team-based problem-solving for process improvement.\n\n

Regulatory Compliance:\n\nMaintains current knowledge of state regulations and completes required audits.\n\n

Information Services:\n\nEnsures staff competence and facilitates software or hardware upgrades.\nPrepares downtime procedures and maintains technical readiness.\n\n

Patient Satisfaction\/Customer Service:\n\nEstablishes and monitors customer service strategies to enhance patient satisfaction.\nResolves patient complaints and fosters a culture of exceptional service.\n\n

Budget\/Finance:\n\nDevelops and monitors fiscal plans, controlling expenses and maintaining staffing levels.\nParticipates in cost reduction efforts and budget reporting.\n\n

Reimbursement:\n\nMaintains awareness of reimbursement regulations and monitors cash collections.\nEnsures timely charge entry, referrals, and prior authorizations.\n\n

Growth:\n\nSupports provider recruitment, marketing strategies, and outreach events.\nCoordinates service additions and onboarding activities.\n\n

Organizational Requirements:\n\nEnsures confidentiality, regulatory compliance, and participation in performance improvement activities.\nMaintains professionalism, punctuality, and engagement in organizational initiatives.\n\n

Confidentiality:\n\nUpholds privacy of patient records and sensitive information.\nEnsures compliance with medico-legal confidentiality policies.\n\n

Safety:\n\nCompletes mandatory safety training and maintains a safe work environment.\nIdentifies safety concerns and takes corrective action as needed.\n\n

Expense Control:\n\nUses resources efficiently to control expenses.\nRecommends and implements cost-saving methods while maintaining service quality.\n\n

Required Skills and Experience:\n\nAble to communicate effectively in English, both verbally and in writing - Additional languages preferred\nBasic computer knowledge required\nAbility to operate equipment utilized in the practice. \nPrior leadership experience in a medical office setting or outpatient hospital services.\nAbility to lead and motivate diverse teams of professionals and support staff\n Excellent communication, interpersonal, organizational, and problem-solving skills.\n Proficient in computer skills and electronic health records.\n Solid understanding of financial management and accounting principles\n\n

Preferred Skills and Experience:\n\nBachelor's degree in business or healthcare administration is preferred; combination of 1-2 year's college coursework and, 5 or more year's relevant work experience will be considered in lieu of a bachelor's degree; additional experience will be considered if there is no college coursework.\nCertificated Medical Practice Executive preferred. \nPrior experience directly supervising clinical staff is preferred.\nProficiency in using electronic health record (EHR) systems and Microsoft Office \n\n

Physical Requirements:\n\nSitting: Up to 50%\nStanding: Up to 40%\nReaching: Up to 10%\nBending: Up to 10%\nLifting: Must be able to lift 40 lbs \nPotential exposure to communicable diseases through patient interaction.\n\n

Location and Travel Requirements:\n\nOnsite \nTravel can be expected in this role between sites\n\n

Compensation Disclosure:\n\n$93,000 to $130,000 per year\n\n

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.\n

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.\n

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.