City/State: Farmington, Missouri Categories: Support Services Shift: Days Job Status: Full-Time Req ID: 86764 Pay Range: $52,083.20 – $84,822.40 / year (Salary or hourly rate is based on job qualifications and relevant work experience) **Additional Information About the Role** The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned. **Schedule/Location** Mon-Friday 8am-5pm Medical Arts Specialists 1103 W Liberty St. Farmington MO 63640 **Overview** **BJC Medical Group** is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve. **Preferred Qualifications** **Role Purpose** The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned. **Responsibilities** + Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. + Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. + Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success. + Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate. + Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution. **Minimum Requirements** **Education** + High School Diploma or GED **Experience** + 2-5 years **Supervisor Experience** + < 2 years **Preferred Requirements** **Education** + Bachelor's Degree **Benefits and Legal Statement** **BJC Total Rewards** At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. + Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date + Disability insurance* paid for by BJC + Pension Plan*/403(b) Plan funded by BJC + 401(k) plan with BJC match + Tuition Assistance available on first day + BJC Institute for Learning and Development + Health Care and Dependent Care Flexible Spending Accounts + Paid Time Off benefit combines vacation, sick days, holidays and personal time + Adoption assistance **To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)** *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer