Reporting to a regional director or executive director, the Practice Manager of Surgery Subspecialties is responsible for all daily operations of their assigned clinical locations including management of all front-line non-exempt staff, ensuring appropriate clinical operations, adherence to budgets, adherence to regulatory standards, patient experience (including quality, safety, and satisfaction), and experience of physicians and staff. They constantly assess daily operations to identify areas for ongoing improvement and oversees implementation of improvement initiatives alongside site medical director(s) at direction of regional director/executive director.
Essential Job Functions:
Supervision of front-line staff:
Supervises all front-line, non-exempt staff in assigned clinical locations including all staff work functions. Oversees human resource functions including recruitment, orienting/training, performance management, and termination to maintain the highest quality workforce. Recruits, interviews and selects staff in collaboration with Human Resources and ensures that staffing guidelines/standards are maintained.
Daily clinical operations:
Responsible for managing all daily operations of assigned practice sites. Routinely measures and monitors assigned areas of responsibility to maximize efficiency of practice site operations. Provides communication to physicians and staff to establish collaborative communication and understanding of organization strategic goals and initiatives. Oversees implementation of organization initiatives at all assigned practice sites.
Financial sustainability:
Responsible for operational budget of assigned practice sites including revenue, expenses and capital equipment sufficient to meet current and projected patient volume or service requirements in a financially sustainable manner.
Regulatory:
Ensures all practices and workflows are adherent to all required regulatory standards (TJC, IDPH, etc.).
Participates in regular team meetings with their regional/executive director to ensure that all procedures and processes are managed consistently and effectively.Adheres to Loyola Medicine and Trinity system-wide standards for all procedures and processes.
Patient Experience:
Fosters positive team collaboration and staff development to facilitate achievement of patient quality/safety/satisfaction and customer service excellence goals.
Functions in the role of patient advocate by being in the position of initial contact for patient-related issues.Demonstrates and fosters great customer service skills to promote optimal patient satisfaction.Requirements:
Bachelor’s degree in healthcare or related field, Master's degree preferred.2 years of healthcare job-related experience, 3-5 years preferred.Experience working within a clinical environment required.Prior experience working within the outpatient setting, or in an academic medical center preferred.Prior people management experience preferred but not required.Valid Illinois State Driver's License.
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Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.