Summary:

Provides telephonic triage and document review services that require clinical judgement and interpretation and acts as a liaison between the patient care team(s) and their primary care provider.

Responsibilities:

Reviews and triages telephone encounters calls and messages from patients and de-escalates or escalates to the appropriate care team or clinician

Prioritizes urgent medical triage to patients

Provides timely assessment for smart scheduling into clinician schedule

Reviews lab results imaging results consultation notes and clinical summaries and identifies those that need to be directed to the respective clinicians for review

Effectively communicates with appropriate disciplines involved in the care of patients and provides information and recommendations to providers

Develops professional working relationships with health care providers and facilities generating an open flow of information and support of home care goals

Promotes effective working relationships with nursing personnel the management team and health care providers

Determines individual patient needs for services referrals and training and provides patient education as necessary on plan of care

Attends required meetings and huddles

Seeks guidance and resources when necessary in care and treatment of patients

Provides guidance and direction to colleagues and acts as a resource/mentor for nonclinical staff

Coordinates team based care in the absence of the Program Manager

Complies with federal and local confidentiality laws including HIPAA ensuring patient privacy

Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients� demographic clinical and financial information

Performs other job-related duties as assigned

Other information:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

Education and Experience

Graduate of an accredited school of nursing

Current Rhode Island RN license in good standing

3-5 years of appropriate nursing experience

Knowledge Skills and Ability

Capacity to collaborate with colleagues and teammates as necessary to ensure quality work

Ability to work both on a team and independentlywith the capability to self-direct

Ability to use technology with proficiency in electronic medical record (EMR) platforms and Microsoft Office applications such as: Outlook Excel and Word

Ability to function well in a high-paced and at times stressful environment

Capacity to multi-task think critically and problem solve

Clear assessment creativity judgment and decision-making skills

Ability to take initiative organize prioritize andfollow through with work assignments assuring fulfillment of plans and goals

Excellent communication skills � both verbal and written

Ability to maintain quality safety and/or infection control standards

Ability to perform standard clinical procedures according to established protocols

Ability to maintain professionalism andprovide superior customer service to all

Physical Requirements

This role works primarily in a remote capacity and has daily communications through virtual meetings some time in the office may be required for meetings trainings etc.

Prolonged periods of sitting at a desk or standing while using a computer

Work and move among all departments of Brown Health Medical Group Primary Care group

Excellent hand/eye coordination

Lift up to 15 pounds

Manual dexterity to operate a personal computer or laptop as well as standard office machines and equipment as it pertains to one�s position

State-wide travel and operation of motor vehicle may be required for offsite meetings and trainings

Must have a valid driver�s license and clear driving record

Use of personal vehicle and proof of auto insurance is necessary

Visual Acuity Hearing and Speaking

Capability to transfer information from original source to paper computer telephone and in person

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: BHMGPC-Cranston-Garden City Primary Care -75 Sockanosset Cro USA:RI:Cranston

Work Type: Full Time

Shift: Shift 1

Union: Non-Union