Practice Office Assistant - CADD Outpatient - Days Location: WellSpan Philhaven, Lancaster, PA Schedule: Full Time Full-time, Day/Eve 40 hours per week Monday-Friday Monday 11:30am-8pm; Tuesday 9:30am-6pm; Wednesday 10:30am-7pm; Thursday, 9:30am-6pm; Friday 8:30am-5pm Get to know us! Located in Lancaster County, the Center for Autism and Developmental Disabilities (CADD) is a regional center of excellence that serves patients and families in Central Pennsylvania. We have a multidisciplinary team (from the fields of psychiatry, nursing, psychology, applied behavior analysis, social work, and counseling) with recognized expertise in the treatment of the social, emotional, and behavioral issues affecting individuals with Autism Spectrum Disorder (ASD) and Intellectual Disability (ID). We offer center-based services, which include diagnostic evaluations, short-term consultation and ongoing treatment. In addition, we provide community-based services, which include ABA (Applied Behavior Analysis) for adult in a variety of settings. Who we serve... While CADD clients and families are all impacted by a developmental disability, we often support them with a variety of other concerns. These include but are not limited to: anxiety, ADHD, depression, OCD, social skills, interpersonal relationships, and family and caregiver support. What we do... CADD Outpatient clinical staff are responsible for providing clinic-based treatment to individuals of all ages with a developmental disability. Treatment includes a variety of individual, family, parent, sibling and group therapy all with a focus on improving the lives of those we serve. Treatment modalities include behavioral, cognitive-behavioral, psychodynamic and family systems approaches. Diversity & Inclusion at WellSpan: Welcome. Respect. Value. Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy. Will you join us? General Summary Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Duties and Responsibilities Essential Functions: + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs various duties for effective check-in and check-out of patients. + Prepares schedules and encounter forms for daily visits. + Handles walk in patients in the appropriate manner. + Ensures that Race, Ethnicity and Language is documented as appropriate. + Processes patient charge and collects copays and deductibles. + Performs various tasks related to end of day batch control, cash drawer etc. + Enters and/or retrieves data from established computer files. + Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. + Processes requests for patient information according to policies and procedures, including record copy service and form tracking. + Researches billing questions and problems for patients with centralized billing service. + Types various notes, letters, memos and reports, as needed. Proofs materials for errors. + Complies with all HIPAA rules and regulations. + Processes mail including scanning and tasking if applicable. Common Expectations: + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Complies with missed appointment policy (Admin 104). + Supports Quality initiatives as determined by individual clinic site. + Completes required education and competencies in a timely manner. + Processes mail including scanning and tasking if applicable. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Establishes and maintains files and records on an ongoing basis. Qualifications Minimum Education: + Certificate Program Professional Medical, Administrative or Business School Required or + High School Diploma or GED With 12 or more months of customer service experience Required Work Experience: + Less than 1 year Relevant experience Required Courses and Training: + Medical terminology within 180 days Preferred Knowledge, Skills, and Abilities: + Excellent interpersonal/communications skills. + Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. + Computer skills to include typing. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Apply Now You’re unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.