Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

South End Washington Primary Care

All Locations:

1601 Washington Street

Position Summary:

A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.

Essential Duties and Responsibilities:

Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.Responsible for early am chart preparation and other opening/closing procedures.Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.

Qualifications and Requirements:

High School Diploma or GEDAt least one year in a medical office settingDemonstrated personal computer skills in a Windows environment required. Medical Terminology preferredBilingual Spanish skills required