Practice Training SpecialistPrimary objective of the Practice Specialist is to provide online digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets.The role is a “practice expert” using legal industry knowledge to drive usage, reinforce value position to ensure the customer gets a return on investment resulting in high retention rates. The role will be part of the Customer Training team across Asia and Emerging Markets reporting to the Head of Customer Training LP, AEM

Retention:

•Contact new customers in the assigned region/territory to offer training – f2f and/or digital options.•Proactively contact all customers in the territory 6 months out from renewal date to offer training – med/large law customers.•Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.•Design and deliver topic focused webinars to contribute to the quarterly schedule eg Master class.•Provide research assistance to clients to support pre and post sales – “ask a trainer”.•Prepare and deliver customize training courses to meet clients needs e.g topic, practice area, scenario and platform.•Contribute to creating and reviewing training digital assets published on the training portal e.g videos, eLearning modules, user guides and tips.•Partner with key account & strategic managers to design training programs reinforce the VP’s

Sales:

•Support sales activity by conducting product demonstrations, creating topic and practice area videos, and demonstration scripts to support sales certification programs.•Identify up-sell and cross-sell activity and submit referral form for sales

Development:

•Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.•Adopt agile ways of working to deliver training team projects

Business Support Activities:

•Provide platform UAT and client feedback to support product development and enhancement releases.•Support TR internal training requests to align with business priorities e.g induction and certification.

Operational:

•Timely and accurately record keeping with 24 hours of event - (client contact, training events, cases, ask a trainer).•Send post training evaluation feedback request to all attendees within 24 hours of the event.•New training event requests SLA 24-48 hours from when the case is raised in line with SLA policy

ABOUT THE ROLEDesign and deliver customized legal training programs to meet the changing needs of client using topical and current examples.Develop digital assets, eLearning, and online webinars which supports digital learning needs of customers.KPI - Achieve a learning outcome score of 4-4.5 Provide pre and post sale support to drive growth

ABOUT YOUTraining qualification and/or legal studies or law degree or accounting qualifications (which ever applicable to type of training provided)Worked in a law firm or accountancy firm.Understand legal or accountancy concepts, application and practice.Legal practice experience.Software and AI experience.Strong communication and highly developed presentation skills, with an ability to communicate complex concepts to corporate, legal and tax professionals.Experience with Adult learning – preference.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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