Join Cottage Health as the Practice Transformation Consultant. The Practice Transformation Consultant serves as a process management and improvement consultant to the ambulatory clinic operations for Cottage Health. The focus of the position is to research and analyze complex issues surrounding clinic, operational and business process workflows within diverse clinic settings. Position is hybrid with an expectation of four days on site and one day remote. Responsibilities include:

Develops strategies for infrastructure level recommendations surrounding improving processes, efficiency, and practices within clinic operations.  Assists in the setup of new clinics and services as well as oversees the transition of clinic workflows from affiliating practices as we migrate to a standard operating model. Facilitates workshops and change initiatives to simulate and test improvements and communicate changes and/or develop training to the impacted staff roles and functions. Functions independently to identify and analyze performance metrics and coordinates with clinic managers to align improvement strategies to the strategic and operational plans of the various ambulatory departments and clinics.  Coordinates efforts with Revenue Cycle, Patient Access, ITS, and other departments.

QUALIFICATIONS 

LEVEL OF EDUCATION 

Minimum: A Baccalaureate degree from an accredited college or university or eight (8) years of applicable and progressively responsible work experience 

Preferred: Master's degree 

CERTIFICATIONS, LICENSES, REGISTRATIONS 

Minimum: Epic ambulatory experience. 

Preferred: Epic Certification; Formal training in project management and process improvement methodologies; and/or additional certification in LEAN or Six Sigma 

TECHNICAL REQUIREMENTS 

Minimum: Knowledge and experience with a range of process improvement methodologies; ability to facilitate group and end-user process mapping and redesign efforts. Comfort with the interrelationship between healthcare IT and operational workflows in the clinical setting.

 Preferred: Experience in an organization using an Epic EMR 

YEARS OF RELATED WORK EXPERIENCE 

Minimum: Five (5) years of experience in ambulatory care operations and/or consulting with operations leaders in different ambulatory clinical care environments. Demonstrated success with process improvement, project management and workflow redesign.