Join our dynamic team at Reigional SurgiCenter as a Pre-Access Coordinator and play a pivotal role in ensuring seamless patient experiences from the very first contact.

About the Opportunity

Under general direction from the Executive Director, the Pre-Access Coordinator streamlines the patient experience by handling registration, insurance verification, scheduling, and financial counseling. Their clear communication, compliance with regulations, and collaboration with healthcare teams ensure a seamless start to each patient's care journey.

Essential Duties And Responsibilities

Check In Patients for Regional Surgicenter. Review patient information to confirm accurate demographic and insurance information is on file. Maintain accurate check-in times in the practice management system. Patient Funds Collection: Collect patient copayment as indicated and communicate with the Pre-Access Supervisor for problem resolution in the event the copayment is uncollectable. Process patient payments on accounts accurately in A/R management system and the credit card equipment. Patient Registration: Scan accurate insurance information into the practice management system. Proof data to confirm transfer is accurate. Review patient demographic forms to ensure data is accurate and complete in the practice management system. Patient Chart Preparation: Follow protocol in assembling new patient charts and updating existing patient charts. Insurance Verification Analysis: Use available tools to verify insurance, which includes the verification of active coverage, covered benefits, patient liability and needed pre-service administrative tasks that must be completed. Demonstrate knowledge of provider credentialing to ensure patients are scheduled with a provider in their specific insurance network. Knowledge and adherence to Pre-Access Policies and Procedures: The Pre-Access Coordinator demonstrates a high level of knowledge of the Pre-Access Policies and Procedures, including but not limited to, Verification and Funds Collection, Self-Pay and other policies. Knowledge and demonstrated effective use of Pre-Access Documents: The Pre-Access Coordinator shall demonstrate expert knowledge and usage of pre-access documents, including but not limited to, Patient Information/Patient Financial Agreement, Notice of Privacy Practices and any existing or to-be-developed patient documents. Check Out Patients for Regional Surgicenter and Heartland Clinic: Make follow up appointments for patients as indicated by the provider. Maintain accurate check out times in the practice management system. Verification of Coverage: Proper analysis of insurance coverage for upcoming services includes, but may not be limited to, active coverage, covered services, patient/primary guarantor liability, and pre-authorization or pre-notification. Maintain records verification completed. Scheduling Patients: Follow protocol for patients who did not keep appointments. Contact patients from referring providers. Opening and Closing Duties: Demonstrates knowledge of policies and procedures regarding opening and closing of the office. Can work independently and accurately at carrying out these duties. Phone Room: Answer inbound calls and route accurately. Work with referring providers to schedule appointments. Follow protocol of preparing charts for upcoming appointments. Follow protocol to maintain the referral appointments. Referral Management: Receive incoming referrals from referring providers. Register patient and schedule patient for office visit or send to the appropriate scheduling staff. Pre-Access Continual Process Improvements: Sustain open communication with all departments impacted. Responsible for communicating Revenue Cycle issues to appropriate personnel with the goal of minimizing waste and inefficiency and maximizing efficiency and patient care. The Pre-Access Coordinator may perform other duties as developed internally or reasonably assigned by the Pre-Access Supervisor. Understands and abides by all HIPAA policies and procedures. Maintains inventory of office supplies. Performs other duties as requested or assigned.

 About the Candidate 

High School Diploma or equivalent Knowledge of healthcare revenue cycle management Expereince using third-party payer systems Knowledge of patient registration Knowledge of insurance verification Past experience in healthcare billing and/or pre-access is a plus What We Offer Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday Medical, Dental, and Vision insurance after 30 days of employment Voluntary employee and dependent life plans Short and Long-term disability Health Savings Account and Flexible Spending Account eligibility Critical Illness, Accident, and Hospital Indemnity insurance $250 of professional development funds provided every year Tuition Reimbursement up to $5,250 annually Free counseling sessions through our Employee Assistance Program Invest in your future with a company match on your 401k Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club Travel discounts with Hertz and Liberty Mutual Verizon Wireless discounts Free legal assistance through RocketLawyer Pet Insurance RN.com subscription reimbursement Access to our free mental wellness program – Sibly Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.