Company Description

Eurofins Biomnis is the leading independent provider of medical laboratory testing services in Ireland.

We are a medically led and ISO 15189 accredited organisation dedicated to delivering accurate and reliable medical laboratory results to help health care professionals diagnose, treat and prevent disease. 

We are part of the Eurofins Scientific Group

As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We now require a:

Pre Analytics Administrator

We are currently seeking to recruit a Pre Analytics Administrator to join our Pre Analytics Department (Sample Reception) in Eurofins Biomnis in Sandyford, Dublin 18. We are looking for an ambitious, organised professional, passionate about going the extra mile to resolve a problem, and looking to grow their career with us.

Training and development support will be given to you to help your progression within the organisation.

We offer competitive salaries, excellent training, exceptional career prospects. You will receive a very attractive salary and overall benefits package which includes: Higher Education Policy, Health Insurance, Employee Assistance Programme (EAP),  Life Assurance, Income Protection, Pension Scheme, Eurofins Employee Referral Programme, Bike to Work and you will be part of the company's Annual Bonus Scheme. 

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Job Description

The purpose of the role is to deal with all Pre-Analytical queries, with direct communication with clients including Hospital Staff, GP’s and Surgery staff regarding internal queries. To ensure a first-class experience of our service for clients and colleagues by Investigating and resolving non-conformances.

Summary of Specific Tasks

Deal with all queries to include Client Services, Referrals and Laboratory.Direct communication with all clients including Hospital Staff, GP’s and Surgery staff regarding internal queries.Investigate and resolve non-conformities from Eurofins Biomnis France International Support team and other external partner laboratories to ensure a first-class experience of our service for our clients and your colleagues.Administer and resolve all amendments/ Fin-queries/Lab-queries.Provide support for Client Service requests and ensure best service to our Clients.Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.Actively liaise between the Laboratory, Client Services, Technical Supervisor, and or clients, to notify them of any critical patient information ranging from unusual results, to problematic specimens.Cover of Pre-Analytic Department duties where there is annual leave or other lack of cover.Escalate issues as required to the Technical Supervisor and Client Services Manager and keep updated of any relevant Client issues.Generate KPI report on a monthly basis.Recognise and alert the Technical Supervisor of any unusual trends in client calls.

Qualifications

Education

Leaving Certificate or Equivalent

Experience

Direct communication with clients particularly hospital, GP/surgery staff an advantage.Experience with KPIs also an advantage.Previous experience of a CRM system an advantage.

Skills & Abilities

Excellent administration skills.Attention to detail.Can do attitude willing to go the extra mile to resolve all issues.Experience in customer care.Proven problem solver.

Additional Information

We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years

Your data: 

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

 

                                 Eurofins Biomnis is an equal opportunities employer