Job Type: Regular

Time Type: Part time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Responsible for ensuring that the patient experience at the LHMC pre-op center is efficient and welcoming, and that patient confidentiality is respected, and patient safety is preserved. Provides support for care coordination and administrative coordination for providers and other members of the care team.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Care Coordination:

Enters orders in EHR within authorized scope.

Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.

Contacts patients before scheduled surgical procedures to provide instruction and education within authorized scope.

Administrative - Medical Practice Coordination:

Answers telephone calls and, based on caller information, applies judgment to determine urgency, identifies appropriate recipient for call and completes message documentation.

Greets patients and obtains signatures on consent forms, financial forms and other documents required by the department; distributes documents to patients; scans, processes and records receipt of documents as appropriate.

Scheduling:

Assigns patients to RN schedules and reschedules same-day cancellations.

Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient and referring provider phone calls, orders, recall lists, scheduled order work queues and MyChart.

Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments.

Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs. 

Communicates with patients regarding requirements for appointments, procedures and test preparations, etc.

Utilizes electronic systems to optimize and manage provider scheduling templates for accuracy on an ongoing basis.

Ensures all required key patient scheduling and registration information is captured and verified

Minimum Qualifications:

Education:

High school degree or equivalent

Licensure, Certification & Registration:

None

Experience:

Prior experience in a medical setting preferred.

Skills, Knowledge & Abilities:

Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled