Introduction Pre-Sales Consultant Symphony AI, an enterprise artificial intelligence (AI) SaaS company that delivers significant benefits to customers in specific industries by transforming existing business processes and enabling new insights, innovation, revenue acceleration and cost optimization. Join our dynamic sales team and play a pivotal role in shaping the future of AI technology at SymphonyAI Summit. We're pioneering AI-driven solutions for IT Operations Management, positioning ourselves as trailblazers in the business-to-business AI sector Job Description Responsibilities: Strong customer focus and ability to drive technical solutions quickly and effectively that meets and exceed customer requirements. Ability to demonstrate ESM (Enterprise Service Management) and Asset Management products and technologies effectively to audiences of varied technical knowledge. Staying current on product developments/releases to a level required for Presentations, demo and POCs. Staying current on competitive analysis and understanding differentiators between the company and its competitors. Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc. Proficiency in understanding, managing and executing Sales process and planning. Should be well versed with Strategic Account planning and management. Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx. Generation of product demo scripts and scenarios, and maintaining demonstration environments. Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements. Managing the sales bid process by responding to RFI’s & RFP’s. Working closely with Sales to ensure successful closure of the sales process. Liaising with Product Managers to provide feedback from clients about product requirements. Keeping abreast of market trends and product & competitor landscapes. Supporting Marketing events – user conferences, trade shows, webinars etc. Work closely with the Development and Implementation team to provide the right solution to the customer. Self-motivated who is excited about technology and willing to innovate. Able to travel frequently focusing on South East Asia region for customer and partner meetings. Qualifications: Experience in Technical Consultation on Software Enterprise grade application solutioning like CRM, IT Security, Work Force Management, Order Management, Customer Experience Management etc. ITIL V4/V3 proficiency will be an added advantage or Expert certified with Exceptional English communication and presentation skills. Min 5 + years of Presales experience in ITSM/ESM/ITAM/Automation solutions like Service Now, BMC, HP, CA, RedHat, SAP, Splunk, etc. Hands-on experience on Tools like SUMMIT, Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. is desirable. Exhibits prior and current technical expertise in web technology and the ability to learn new technology like GenAI/AIOps/Machine Learning and Large Language Model (LLM) Technical understanding of Infra , network and DB concepts. Cloud and SaaS understanding will be an added advantage. Functional knowledge of scripting and application development technologies like Java, .Net, JavaScript, etc. Worked on bids (RFI/RFX) and pre sales environments with experience of large-scale bid. A team player working with sales team to win new business in new and manage existing Accounts. You have strong problem solving and prioritization skills. You have strong presentation skills. You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders in a multicultural environment. About Us Who we are: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 20 countries. Join our dynamic team and contribute to our sales success by leveraging your expertise in sales operations, bid management, and executive support. Apply now to be a part of our exciting journey and make a significant impact on our growth!