Pre-Sales Engineer - Commercial Technical Advocate **General Information** Req # WD00077777 Career area: Sales Country/Region: Australia State: Victoria City: Melbourne Date: Monday, February 3, 2025 Working time: Full-time **Additional Locations** : * Australia - Victoria - Melbourne * Australia - Victoria - Melbourne **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** As a **Pre-Sales Engineer -** **C** **ommercial Technical Advocate** , you will play a critical role in supporting the local sales teams by addressing technical product inquiries and coordinating communications between end customers and Level 2 support. This position involves both pre-sales and post-sales activities, ensuring a seamless customer experience. You will collaborate closely with sales teams across all business units in ANZ; GTAP/AP stakeholders, and directly engage with customers to understand and address their needs. This role focuses on supporting customers in **Southern Australia** and participating in weekly planning calls and collaborative meetings to align objectives. This role offers a unique opportunity to blend technical expertise with customer engagement, contributing to Lenovo ANZ's mission to deliver exceptional products and services to its customers. **Role & Responsibility** + Act as the primary point of contact for technical hardware-related inquiries from sales teams, providing timely and accurate responses. + Facilitate communication and coordination between customers, internal teams, and L2 support to address escalations and technical challenges. + Manage and resolve open escalations by maintaining regular reporting for management and providing customers with timely updates. + Coordinate product evaluations, including arranging pick-ups and deliveries of evaluation units to and from customers and L2. + Prepare and upload reports for the L2 team, ensuring accuracy and completeness. **Experience & Qualification** + At least 8 years proven expereince in Pre-sales + Strong technical knowledge of laptops, desktops, tablets, accessories, and general IT solutions. + Demonstrated problem-solving and analytical skills, with a commitment to delivering actionable solutions. + Excellent communication and presentation skills, with the ability to effectively engage diverse audiences. + A proactive, action-oriented approach to addressing challenges and ensuring customer satisfaction. **Additional Locations** : * Australia - Victoria - Melbourne * Australia - Victoria - Melbourne * Australia * Australia - Victoria * Australia - Victoria - Melbourne , * Australia - Victoria - Melbourne