Pre-Sales Manager- Professional Services
Austin- Remote or Hybrid
Position Summary
Thales is looking for a Pre-Sales Manager who will lead a dynamic pre-sales team dedicated to driving service delivery excellence through strategic collaboration and comprehensive customer engagement. This role involves working closely with the sales team during opportunity assessment and proposal phases to define scope, deployment approaches, timelines, and deliverables.
Decisive technology for decisive moments: The people you rely on to safeguard your privacy rely on Thales to protect the cloud, data, and software. When it comes to data security, organizations are faced with an increasing amount of decisive moments. Whether the moment is building an encryption strategy, licensing software, trusted access to the cloud, or meeting compliance mandates – you can rely on Thales to secure your digital transformation.
At Thales Cyber Security Products (CSP), we provide security for a world powered by the cloud, data, and software.
Key Areas of Responsibility
The Pre-Sales Manager will be responsible for gathering and assessing customer requirements, positioning the appropriate service offerings, and translating these into technical solution architecture and design tailored to clients' use cases. In addition, the Pre-Sales Manager will oversee the creation of Statements of Work (SOWs), ensuring all necessary documentation is collected for seamless conversion into delivery engagements.
Support sales opportunities by collaborating with sales teams, conducting discovery meetings, and defining service scope to align with customer needs.
Develop solution designs by translating customer requirements into feasible offerings, scoping project boundaries, and validating technical feasibility with the delivery team.
Manage stakeholder communication by acting as a liaison between sales, service delivery, and customers, ensuring smooth transitions and clear expectations.
Lead and mentor the pre-sales team, providing coaching, training, and performance management to enhance technical and customer engagement skills.
Ensure governance and risk management by defining clear SOWs, mitigating potential risks, and ensuring compliance with legal and financial policies.
Drive process improvement by refining pre-sales methodologies, conducting post-mortem reviews, and optimizing sales collaboration practices.
Analyze customer and market insights to enhance service offerings, stay updated on industry trends, and provide strategic input for portfolio development.
Monitor and report on performance metrics, including pipeline coverage, win rates, and resource utilization, ensuring accurate data in Salesforce.
Minimum Qualifications
Bachelor’s degree in Business, IT, Engineering, or a related field
At least 8 years in professional services, pre-sales, consulting, or solution architecture.
At least 5 years in leadership, managing pre-sales or services teams as a leader of people (hiring, performance reviews, etc).
Prior experience in solution design, service delivery, and sales enablement.
Demonstrated experience with Salesforce (or similar CRM) for pipeline and opportunity management.
Proven ability to develop SOWs, proposals, and RFP responses.
Industry expertise in IT solutions, cybersecurity, cloud, SaaS, or enterprise technology.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Special Position Requirements
Travel: Ability to travel up to 20% of the time (international and domestic).
Customer Location Based or Site Visits: Travel to customer site required on a non-regular basis.
Schedule: Off-business hours work might be required. Limited occurrence.
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
•Company paid holidays and Paid Time Off.
•Company provided Life Insurance,
Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.