About Stayntouch:

Stayntouch, based in Bethesda, Maryland, USA (with an office location in Aalsmeer, Netherlands), is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

 

Our team of dedicated professionals leverage their expertise to deliver a cloud PMS that streamlines hotel operations, maximizes revenue, empowers staff, and enhances the guest journey. Our mobile SaaS-based platform can run on any device with an internet connection, allowing hoteliers to break free from the front desk, and letting guests choose their own welcome and departure experience. We believe that technology should be unburdened 一 empowering hotels to deliver their own version of the ideal guest experience. Ultimately, great technology exists to facilitate great hospitality, and we are that technology. We provide our solutions to well-known hotels such as the TWA Hotel, The Fontainebleau Miami Beach, Great Wolf Resorts, First Hotels and Okko Hotels.

*This can be a remote position based anywhere in Europe*

The Pre-Sales & Support Specialist will provide direction and specialist knowledge in applying the technology/application to client business. They will facilitate customer product/application understanding through presentations, demonstrations and be responsible for providing pre-sales functional and technical support to the sales team and to prospective hospitality clients and customers. In addition, this position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding Stayntouch applications.

 

A successful Pre-Sales & Support Specialist enjoys interfacing with people, presenting solutions, solving problems, is passionate about customer service and wants to grow within a business development/client services profession. The Pre-Sales & Support Specialist acts as a technical resource for sales, a liaison between client services and the product/engineering teams, and serves as the voice of the customer internally.

 

Responsibilities:

Develop a deep understanding of the Stayntouch Cloud PMS solution to effectively communicate its value proposition to potential clients. Engage with potential clients to understand their requirements and demonstrate how the Stayntouch Cloud PMS solution can address their needs. Conduct live demos and presentations for potential clients, showcasing the features and benefits of the PMS. Work closely with the sales and technical teams to ensure that client requirements are met. Maintain demo environments with sample data for optimal efficiency and presentation. Gather feedback from potential clients to inform product enhancements as needed. Troubleshoot, diagnose and resolve client issues. Facilitates the entire call resolution process from initial contact (call or email) to final resolution. Investigate, log and monitor bug reports from discovery through resolution.  Escalates issues, as needed and document requests following established procedures. Manage customer expectations and maintain high customer satisfaction. Work on-call and weekend shifts on rotation. May be required to travel for tradeshows.

 

Key Qualifications:

Bachelor’s degree and/or equivalent working experience. Hospitality Business background or working record in a hotel environment. Fluent in French and/or German and English  Understanding of how IT solutions can assist hotel businesses, either through previous sales experience or through operational experience in the hospitality industry. Analytical problem-solving skills. Professional presentation skills, including ability to tailor content to audience requirements. Previous experience working directly with business clients. Ability to diagnose, simplify and explain complex issues. Demonstrated troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong verbal and written communication skills, storytelling, needs analysis, value positioning and presentation skills. Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment.

 

Required Attributes:

  Previous experience in a similar SaaS software company   Fluent in French and/or German and English   Previous Hospitality experience

Stayntouch does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Stayntouch are based on merit, qualifications, and abilities. Stayntouch is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at hr@stayntouch.com.