Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

Job Description

Roles and Responsibilities

Leverage industry experience, equipment knowledge, software know how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.In-depth understanding of key business divers; uses this understanding to accomplish work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. In-Depth knowledge Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

For roles outside of the USA- This role requires advanced experience in the Services & Digital Customer Reliability. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.10+ years in the Power, Oil & Gas and Petrochemicals Industry with core experience in Rotating & Stationary Equipment Reliability Engineering, Maintenance, Operations, Installation & Commissioning. Hands on experience in Operations, Maintenance, Engineering, Refurbishment/Repairs & Condition Monitoring, for Rotating and Stationary Assets including Gas Turbines (Frames & Aeros ), Turbo Compressors, Steam Turbines, Diesel Engines, HRSGs/Boilers, Pumps…etc.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position