The Preferred Delivery Manager is responsible for delivering a white-glove, luxury post-purchase experience for Arhaus’ most distinguished clients. This role serves as the final steward of the client journey, ensuring that every delivery not only meets expectations but embodies the craftsmanship, sophistication, and service excellence synonymous with the Arhaus brand.
Following the completion of the sale, the Preferred Delivery Manager partners closely with internal teams and delivery partners to orchestrate a seamless in-home experience. With a refined design sensibility, this role evaluates the initial delivery layout and thoughtfully layers each space—bringing furniture placement, styling, and finishing touches together to create a fully curated, move-in-ready environment.
Beyond on-site execution, the Preferred Delivery Manager plays a critical role in pre-delivery preparation. This includes proactively aligning product readiness, delivery logistics, space planning, and client expectations to ensure every detail is accounted for in advance. Through meticulous planning, strong cross-functional collaboration, and hands-on oversight, this role ensures flawless delivery outcomes and an exceptional final impression for the client.
Essential Duties & Responsibilities:
The Preferred Delivery Manager will personally oversee Arhaus’ highest value deliveries, guiding a dedicated service team and ensuring each moment—from arrival to execution—feels curated, efficient, and spectacular.
As the on-site Arhaus expert, the Preferred Delivery Manager will anticipate client needs, work to resolve issues, and deliver a white-glove experience that leaves a lasting impression while supporting long-term client relationships and future sales opportunities. Every interaction should reinforce Arhaus’ commitment to quality, care, and enduring client relationships.
Key fundamental skill sets and responsibilities for this role include:
• Remote, travel-based position responsible for personally overseeing a high volume of preferred (VIP) deliveries annually, with volume scaling as the program expands.
• Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival.
• Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards.
• Serve as the client’s main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly.
• Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication.
• Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment.
• Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption.
• Resolve client concerns promptly and elegantly, ensuring complete satisfaction.
• Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients.
• Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption.
• Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement.
• Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus’ luxury brand experience.
• Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets.
• Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices.
Requirements:
• Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail.
• Background in Interior Design and/or Furniture Sales is strongly preferred.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong organizational and time management abilities with exceptional attention to detail and follow-through.
• Professional demeanor, polished presentation, and ability to remain composed under pressure.
• Confidence in managing high-touch client relationships with discretion, empathy, and care.
• Experience in customer service, delivery management, or final mile operations is strongly preferred.
• Travel is required within this role; approximately 100%.
• Ability to work independently in a highly travel-intensive environment while consistently upholding Arhaus’ standards of excellence.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.