Premier Customer Management; Basic Process Onboarding; Business Reviews; Customer Support Readiness & Training; Customers Requirement Gathering Process; Design and Deliver Customized/Tailor Made Solutions; Driving Customer Quality; Escalated Issue Resolution; Issue Resolution; Oversee All Representative Activities (including Coaching & Monitoring); Relationship Management; Revenue Achievement/Growth; Run and Provide Customized Reporting; SOP Development; Specialty Product Support; Tracking & Monitoring Solutions (including Prevention) Education: Bachelor’s degree or equivalent Experience: Three (3) years of customer contact experience At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.