**Responsibilities including, but are not limited to:** + Manage the relocation processes for high level corporate executives; administer relocation policy/program; counsel on best utilisation of resources; complete coordination and project management of the shipment of household goods, shipping insurance, temporary living, intercultural and language services, destination services, immigration services, domestic staff recruitment, pet shipment, school search, home IT setup, security services, car sale, travel bookings, processing of all associated expenses, ongoing assignment support, tenancy management and property management + Maintain and enhance client relationships through on-going communication with client to assess client needs and provide feedback on product/service and operational processes and issues that effect the achievement of client and Cartus goals + Ability to demonstrate project management skills to high level client expectations + On site (client offices) delivery of role includes successful interactions with vendor partners and client company business divisions + Ensure that client needs are met in a timely efficient manner through delivery of excellent service + Represent Cartus professionally to the client in all daily interactions + Track exceptions to relocation policy and communicate trending to management, client and staff, recommend specific actions to reduce costs/add value + Participate in special projects as needed, including client presentations, client/supplier training **Critical dimensions/selection criteria:** + Superior customer service skills + Ability to work with client + Clear and concise written and verbal communication skills + Strategic thinker, strong judgment and decision making skills + Interpersonal/Influencing skills + Detail oriented; ability to multitask + Ability to work in a team environment and self-driven to work independently if required + Cultural awareness + Innovative and resourceful + Highly organized + Computer literate **Qualifications/selection criteria:** + 5 years’ experience in a related customer service/relocation industry required + Proven successful customer service experience, preferably with multinational company + Superior relationship management skills and demonstrated experience managing client/customer expectations and vendors + Strong communication, interpersonal and influencing skills + Demonstrated technical/systems skills + High level of accuracy and process orientation required + Demonstrated ability to problem solve and manage multiple priorities required Cartus (https://cartus.com/en/) is leaning into its essence, **Where Mobility Meets Agility®.** With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc (http://www.anywhere.re/) . (NYSE: HOUS) is moving the real estate industry to what’s next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , CENTURY 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today’s consumers. **At Anywhere, we are empowering everyone’s next move – your career included.** What differentiates us is our scale, expertise, network – and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. You’ll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible. **We pursue talent** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value inclusion** – respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company’s inclusion efforts in our annual Corporate Social Responsibility Report (https://anywhere.re/wp-content/uploads/2024/02/FINAL\_2023-CSR-REPORT\_2.8.24.pdf) . We are consistently recognized as an employer of choice by various organizations including: + TIME World’s Best Companies + Fortune’s Most Innovative Companies + Forbes World’s Best Employers + Forbes Best Employers for Diversity + Forbes World’s Top Companies for Women + Newsweek Most Trustworthy Companies in America + Ethisphere World’s Most Ethical Companies EEO Statement: EOE including disability/veteran