General Information Req # WD00069507 Career area: Services Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Monday, September 2, 2024 Working time: Full-time Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

■仕事内容

-        レノボ・ジャパン合同会社では、Lenovo製品の特別な有償保守サービス（Premier Service）のお客様向けに、技術対応や社内における技術的調査や関係部門からのエスカレーション対応を行う、TSS L2（テクニカル・サポート・スペシャリスト・レベル2）を募集します。

Premier Contact centerにおいてL2としてL1からのエスカレーションを受け付けたり、技術的な調査や内部関連部門との連携および、外部協力ベンダーとの調整。クレーム対応や重要顧客案件等をL1に代わって行う。KPIの達成に必要な分析とレポート作成、関連会議での報告なども担う。
Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku