General Information Req # WD00076222 Career area: Services Country/Region: Germany State: North Rhine-Westphalia City: Essen Date: Wednesday, January 8, 2025 Working time: Full-time Additional Locations:  * Germany - North Rhine-Westphalia - Essen * Germany - North Rhine-Westphalia - Essen Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?

Then you are exactly the person we are looking for!

We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.

Your tasks:

Responding to technical inquiries via phone, email and chatAssisting customers with troubleshooting and problem resolutionExplaining of technical issues in a comprehensible and simple mannerEnsuring an outstanding customer experience through empathetic and professional serviceDocumenting of customer inquiries and solutions in the ticketing system

Your profile:

Advanced knowledge of IT and technical understandingCustomer service or technical support experience is a plusAbility to simplify technical conceptsPositive attitude, empathy and patience when dealing with customersProblem-solving skillsAbility to work in a team and willingness to work together in a dynamic environmentFlexibility and the ability to quickly adapt to new situationsExperience with the Microsoft M365 / O365 product range, especially with Microsoft DynamicsExcellent communication skills in German (C1 – C2) and ideally also in English (B1-B2)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.

What Lenovo can offer You:

Employee Share Purchase Plan  Employee Assistance Program, e.g., for health, legal & financial consultancy  Pension Plan  Meal Allowance / Lunch Vouchers Internal E-learning Development Platform Available for Employees  Specialized Development Trainings (based on nomination process) Employees Groups (LGBT+, WILL, etc.) Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) Job Rad (Bike Leasing) 

Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!

Youtube Video

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Germany - North Rhine-Westphalia - Essen * Germany - North Rhine-Westphalia - Essen * Germany * Germany - North Rhine-Westphalia * Germany - North Rhine-Westphalia - Essen , * Germany - North Rhine-Westphalia - Essen