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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Premises Manager

BUSINESS LINE

Corporate Solutions, IFM

LOCATION

Client Site based

REPORTING TO

Site Lead

NUMBER OF SUBORDINATES

TBA

POSITION GOALS

To provide comprehensive facility, contract and procurement management with a focus on Workplace Experience and continuous operational improvement.  To achieve financial and other SLA’s and KPIs established by the Client and the JLL Account Management team. Delivery of services in accordance with Client’s SOW’s for Facilities Management, EHS, Procurement and Critical Environment.

DUTIES AND RESPONSIBILITIES

A Premises Manager oversees the day-to-day management and maintenance of a site or facility, ensuring it operates smoothly, efficiently, and safely. Below is a breakdown of key roles and responsibilities, particularly focusing on Soft Services Lead functions:

Key Roles and Responsibilities:

1. Leadership and Management:

•    Supervise and manage the Soft Services team, including housekeeping, landscaping, and other service providers.

•    Act as the primary point of contact between the client and service providers for soft services operations.

•    Monitor service level agreements (SLAs) and ensure performance meets contractual and client expectations.

•    Plan and implement training programs to improve staff skills and knowledge, ensuring compliance with standard operating procedures (SOPs).

2. Housekeeping Operations

•    Oversee daily cleaning schedules to maintain a hygienic and aesthetically pleasing environment.

•    Conduct regular inspections to ensure quality and compliance with health and safety standards.

•    Address and resolve client and employee complaints regarding cleaning services promptly.

3. Parking Management:

•    Manage parking operations, including allocation of spaces, issuance of permits, and resolution of parking disputes.

•    Implement effective parking guidelines to optimize space utilization and ensure a smooth flow of traffic.

•    Monitor parking facility maintenance, including security systems and lighting.

4. Workplace Management:

•    Support workplace efficiency by ensuring all soft services contribute to a productive and comfortable environment.

•    Coordinate with stakeholders for event setups, space utilization, and furniture arrangements.

•    Monitor compliance with workplace health and safety policies.

5. Finance and Procurement:

•    Prepare and manage budgets for soft services, ensuring cost-effectiveness without compromising quality.

•    Handle procurement of cleaning supplies, , and other consumables.

•    Track expenses and provide regular financial reports to senior management.

6. Landscaping and Pest Control:

•    Ensure the grounds are well-maintained, with landscaping work conducted as per schedules.

•    Oversee pest control measures, ensuring compliance with environmental and health regulations.

•    Monitor vendor performance and address any deficiencies in service delivery.

7. Sustainability and Innovation:

•    Implement sustainable practices, such as reducing water and chemical usage in cleaning and landscaping operations.

•    Evaluate and recommend innovative solutions or tools to enhance soft services efficiency and environmental compliance.

8. Client and Stakeholder Management:

•    Build strong relationships with clients to ensure satisfaction with soft services operations.

•    Actively gather and act on feedback to continuously improve service delivery.

•    Collaborate with other departments (technical services, security, etc.) to ensure integrated solutions.

9. Compliance and Risk Management:

•    Ensure all soft services comply with local laws, regulations, and company policies.

•    Conduct regular audits and inspections to identify and mitigate risks in operations.

•    Maintain proper documentation for contracts, permits, and incident reports.

10. Reporting and Continuous Improvement:

•    Provide regular updates to the senior management on service performance.

•    Analyze operational data and trends to identify areas for improvement.

•    Implement corrective actions to address recurring issues or service lapses.

11. Vendor Management

•    Identify, evaluate, and onboard vendors for soft services.

•    Negotiate contracts and ensure vendors meet SLAs and KPIs.

•    Regularly assess vendor performance and address any service gaps.

12. Profitability and Savings Initiatives

•    Identify cost-saving opportunities through process optimization, vendor negotiations, or technology integration.

•    Develop strategies to enhance operational efficiency while maintaining quality standards.

KEY COMPETENCIES

1. Leadership and Team Management

    •    Ability to lead, motivate, and manage a diverse team across multiple disciplines.

    •    Strong decision-making skills to resolve issues effectively.

2. Communication and Interpersonal Skills

    •    Excellent communication skills to engage with clients, vendors, and team members.

    •    Build and maintain strong relationships with stakeholders.

3. Operational Expertise

    •    Deep understanding of housekeeping, landscaping, pest control, and workplace management practices.

    •    Knowledge of local regulations, compliance standards, and industry best practices.

4. Financial Acumen

    •    Budget planning and cost management skills.

    •    Ability to analyze financial data and implement savings initiatives.

5. Vendor and Contract Management

    •    Expertise in vendor selection, contract negotiation, and performance evaluation.

6. Risk and Compliance Management

    •    Proficiency in identifying and mitigating operational risks.

    •    Ensuring adherence to health, safety, and environmental regulations.

7. Problem-Solving and Decision-Making

    •    Strong analytical skills to address operational challenges promptly.

    •    Proactive in identifying opportunities for improvement.

8. Client-Centric Approach

    •    Focused on delivering a high-quality customer experience.

    •    Responsive to feedback and proactive in ensuring client satisfaction.

9. Adaptability and Innovation

    •    Ability to adapt to changing client needs and operational demands.

    •    Open to integrating technology and innovation for better service delivery.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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