Do you have an affinity for numbers? An interest in accounting? Perhaps our Operations Specialist II is the role for you! This is a hybrid role with the flexibility to work both virtually and from our Lincolnshire, IL office. There may be flexibility for a virtual arrangement for a strong candidate on the East Coast. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this role, you’ll support sales offices within assigned region to ensure high levels of customer service for Aon clients and operate as the first point of escalation for account service teams and underwriters. Key responsibilities include: Conducts conference calls with internal and external stakeholders to resolve client servicing issues on behalf of Genpact colleagues. Works across business units and solution lines to provide direction on actions needed to clear open accounts receivable and premium payable items: Coordinates processing of transactions to clear open items. Escalate to the Resource/Operations Manager, as necessary, to resolve exceptions. Update databases and files with status of open items. Support cash management initiatives. Oversees the review and resolution of outstanding financial transactions including: Receivable & Payable Cash on Account, Client Advances, Payable Holds, On Account Disbursements, Debit Payables. Perform research to resolve complex discrepancies or client servicing challenges. Ensures requests received are processed within the appropriate service level agreement. Identifies opportunities to reduce AR cash on account or to streamline servicing of special handling accounts within their respective region. Participates in regular team meetings with their Genpact team members. Responsible for daily mentoring of aligned Genpact team members. Conduct quality control review of Genpact production within the QC database. Skills and experience that will lead to success 3-5 years of accounts payable/receivable experience An understanding of entry level accounting Excellent communication skills - verbal, written and presentation Efficient in Microsoft Office: PowerPoint, Excel, Word, Teams 2-3 years of insurance experience preferred Education: High School Diploma or GED Preferred: Associate of Arts degree (AA) or equivalent from an accredited 2-year college or technical school; or three or more years of related experience and/or training; or equivalent combination of education and experience Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $42.000 to $56,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for that position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-HL2 #LI-HYBRID #LI-REMOTE 2550559