Position Title:                        Premium and Suites Supervisor

Department:                          Food & Beverage

Reports To:                            Premium and Suites Manager

Classification:                        Part-Time

Compensation:                      $22.00 Hour

Please note that the Toyota Arena Food and Beverage employees are covered by a collective bargaining agreement with Unite Here Local 11, and union membership is a condition of employment is a union membership.

Position Description:  The Premium and Suites Supervisor is responsible for assisting the Premium and Suites Manager in overseeing event day operations of the Toyota Arena Premium and Suites areas and Bars.

Essential Functions:

Ensures all suites in designated area are properly set before guests arriveOversees Premium and Suite Servers during eventsTrains Premium Suite Servers on department standards and proceduresMust be able to read and understand Suite Event Orders (EO)Maintains existing equipment needed for serviceOrders all replacement items and equipment under the direction of the Premium and Suites ManagerEnsures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.Coordinates with Kitchen on the timing and production of functionsMust possess effective and collaborative communications skills to liaise between Sales, Kitchen, and Warehouse TeamsWorks closely with Sales Team to maximize guest experience and engagementWorks closely with Suite Attendants and Kitchen staff to ensure proper presentation and set food quantities are metDevelops a positive rapport with guestsFollows responsible alcohol service policiesSupervises and coordinates Suite Attendants, including training on company and departmental standards and providing constructive and corrective feedback as neededEnsures a positive and impactful guest experience by delivering professional and courteous guest service.Receives and facilitates any suite guests’ and attendants’ requests and ordersAnalyzes and resolves problems with associates, guests, and the operation with the assistance of the Premium Suites ManagerLearns and must be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions and upsell for maximum profitabilityEnsures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area and Premium Suites ManagerMaintain a clean, organized, stocked and safe areaImmediately reports any low inventory and safety and maintenance issues to Suites ManagerCompletes and assists Suite Attendants with opening and closing duties as outlined according to departmental standardsResponsible for performing end of month inventory for suites pantry according to inventory standards.Oversees proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are metMust be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss meal, service, and suite assignments, etc.Takes initiative in recommending and implementing new standards or systems with Premium Manager’s approvalFosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivityAdheres to the utmost client confidentiality.Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.Regular and reliable attendanceOther duties as assigned

Experience/Training/Education Requirements:   

Must be a minimum 21 years of ageBachelor's Degree (BA) in Food & Beverage Management or related field desiredPrevious customer service and cash handling experience is a plusMinimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experienceMust be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issuesWorking knowledge of food production techniques, purchasing, and sanitation proceduresExcellent written and verbal communication skillsAbility to take tasks that are not clearly defined and appropriately define problem, propose and implement solutionsMust be able to work evenings, weekends, and holidays

License/Certificate:

Food Handlers Card

TIPS Certified

Ability to:

Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamworkAbility to work with minimal supervisionAbility to interact with all levels of customers and staff including managementAbility to work flexible hours, including nights, weekends and holidays, in addition to normal business hoursCommunicate effectively both verbally and in writing with all staff and vendors.Be detail orientedPresent a professional appearance and demeanor at all times during the workdayExcellent organizational and planning skillsExcellent communication and interpersonal skillsStrong customer service orientationComputer and Technical Skills to operate modern office equipment including computer, fax, phone, and copy machineMust be energetic, outgoing leader who that is self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.Must be knowledgeable of State and Local Health and Alcohol ordinances and the implementation of these ordinancesPositive attitude and neat appearanceWork ethics encourages strong urgency and quality in a team environmentMust have basic math ability to accurately count inventory

Physical and Environmental Requirements:

This position requires standing, walking, bending and lifting 25lbs. throughout the day as well as working at the computer; irregular hours will be required.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear communicate with guests. This position may require work inside or outside of the building, as needed by events.

Recruiter- Wendy Canahui

ASM- Toyota-Arena

4000 E. Ontario Center Parkway Ontario, CA. 91764

Note　
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.　
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)244-5500 for further assistance.