Date: Feb 7, 2025 Location: Caguas, PR Company: Popular Workplace Type: On-site Premium Banker | Central East Region Job Type Full Time- Exempt General Description The Premium Banker provides personalized financial orientations through financial planning tools, in order to help clients reach their goals. Responsible for cross-selling initiatives to grow and deepen client relationships, achieving sales targets to increase market share. Must attain a high level of client satisfaction and retention. Essential Duties and Responsibilities • Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation. • Relationship and new business development by proposing suitable financial solutions and establish implementation timeline according to the clients’ financial needs and life stage (client interviewing, consultative sales, proposal preparation and presentation). • Develops and maintains knowledge of financial industry, economy, market conditions, rates, and competition. • Cultivate internal partnerships with Branch Managers to promote integrated sales and service efforts across Popular. • Retention of the current business • Research available retail banking products, mortgages, leases/auto loans, investment, and insurance opportunities to determine whether they fit into client’s financial goals. • Identify opportunities to deliver appropriate retail banking products, mortgages, leases/auto loans, investment, insurance, and financial planning to determine whether they fit into client’s financial goals. • Maintain and develop relationships with customers in person, via telephone calls, teams, and e-mails. • Timely response to incoming e-mail, phone inquiries and required contacts. • Maintain client data (financial orientations, opportunities and sales) up to date in CRM system • Self-monitoring of sales performance Education Bachelor's degree (B. A.) in Business Administration or related fields, preferably in Finance and Accounting from a four-year college or university. Experience A minimum of three (3) years in the banking industry is required, and 3-5 years in sales experience in retail banking products is preferred. Certifications / Licenses Financial Para-Planner Certification* Life Insurance License* *The candidate will be required to pass the Financial Para-Planner and Life Insurance exams within a period of 6 months after starting in this role. If the candidate does not pass, the job change will not take place and will be reassigned to the same or similar unit based on business needs. Other Qualifications • Candidate must be fully bilingual (English and Spanish) in both oral and written communication. • Knowledge in Retail Banking products and the ability to educate and provide information to clients and co-workers. • Highly effective interpersonal skills to maintain / develop client relationships • Excellent sales, communication and presentation skills • Skills in Office 365 systems such as Excel, Word, Outlook, Teams among others. • Well organized and customer service oriented • Multi-tasking and time-management skills, with the ability to prioritize tasks. • Ability to identify problems, analyze their causes and resolve them in a timely and accurate manner. • Ability to work with minimal supervision and delivery dates. • Ability to adapt to changes, new situations, and work under pressure. • Focused on achieving and or exceeding results through collaboration and teamwork. Region Locations Central East Region Work Schedule On-site Monday to Friday Flexibility to work non-business hours, Saturdays, Sundays, and holidays when needed. Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.