Premium Support Business Development Manager, Business Development, Premium Support Telco
Amazon.com
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy and adoption of AWS Premium Support offerings. Your primary focus will be to increase adoption of paid support solutions, maintain target margin performance, and leverage Support to accelerate AWS platform adoption.
In this role, you will be responsible for enabling, executing, and driving adoption of the Telco Support Solution (TSS) for customers running Telecom solutions on AWS—including 5G Core, IP Multimedia Subsystems (IMS), and Radio Access Network (RAN)—ensuring they receive tailored operational support, proactive monitoring, and expert guidance. Additionally, you will expand the adoption of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-Telco workloads, providing them with enhanced incident response, proactive detection, and premium support capabilities.
You will work closely with customers to understand their support needs, remove adoption barriers, and optimize AWS’s Premium Support value proposition. Through commercial innovation, controlled experiments, and ROI analysis, you will refine TSS, IDR, and CDP offerings, quantify their impact on AWS platform adoption, and develop strategies to accelerate customer success.
Additionally, you will collaborate with sales teams, partners, and internal stakeholders to develop customer-facing collateral, enable field teams, and drive new support offerings through the AWS partner ecosystem.
Key job responsibilities
• Customer & Market Engagement:
• Engage customers, partners, and field teams to deeply understand support adoption challenges and value realization for Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, TSS, IDR, CDP, and new offerings).
• Identify Telco-specific support needs for 5G, IMS, and RAN workloads, ensuring TSS adoption aligns with industry best practices and operational requirements.
• Solution Adoption & Expansion:
• Lead the enablement, execution, and GTM strategy for TSS adoption among Telecom customers, focusing on network performance, scalability, and reliability support.
• Drive adoption of IDR and CDP for non-Telco customers, enhancing incident response readiness and premium support experiences.
• Data-Driven Strategy & ROI Analysis:
• Analyze drivers of support adoption for TSS, IDR, and CDP, identifying levers to accelerate customer engagement and retention.
• Quantify the impact of TSS, IDR, and CDP on AWS platform adoption, operational efficiency, and support cost savings.
• Estimate ROI on support investments and design scalable initiatives to optimize adoption.
• Commercial Innovation & Experimentation:
• Design and execute controlled experiments to refine TSS offerings, improve differentiation, and maximize business value for Telco and non-Telco customers.
• Evaluate and enhance pricing strategies, ensuring customers receive cost-effective, high-value support solutions.
• Field & Partner Enablement:
• Develop and refine sales collateral, reference cases, and customer value proofs for TSS, IDR, and CDP adoption.
• Work with Field Enablement teams to create training programs, ensuring sales teams effectively communicate the TSS, IDR, and CDP value propositions.
• Engage with AWS partners to develop and pilot new support offerings through the Telco ecosystem.
• Sales & Business Development Execution:
• Support end-to-end deal execution for Enterprise Support Services, TSS, IDR, and CDP, working closely with the sales team.
• Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
A day in the life
You will be part of the Enterprise Support organization, working across Sales, Premium Support, Partner Enablement, and Product Teams to expand AWS’s Premium Support offerings and ensure Telco and non-Telco customers maximize the value of AWS Cloud Support.
About the team
Why AWS?
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy and adoption of AWS Premium Support offerings. Your primary focus will be to increase adoption of paid support solutions, maintain target margin performance, and leverage Support to accelerate AWS platform adoption.
In this role, you will be responsible for enabling, executing, and driving adoption of the Telco Support Solution (TSS) for customers running Telecom solutions on AWS—including 5G Core, IP Multimedia Subsystems (IMS), and Radio Access Network (RAN)—ensuring they receive tailored operational support, proactive monitoring, and expert guidance. Additionally, you will expand the adoption of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-Telco workloads, providing them with enhanced incident response, proactive detection, and premium support capabilities.
You will work closely with customers to understand their support needs, remove adoption barriers, and optimize AWS’s Premium Support value proposition. Through commercial innovation, controlled experiments, and ROI analysis, you will refine TSS, IDR, and CDP offerings, quantify their impact on AWS platform adoption, and develop strategies to accelerate customer success.
Additionally, you will collaborate with sales teams, partners, and internal stakeholders to develop customer-facing collateral, enable field teams, and drive new support offerings through the AWS partner ecosystem.
Key job responsibilities
• Customer & Market Engagement:
• Engage customers, partners, and field teams to deeply understand support adoption challenges and value realization for Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, TSS, IDR, CDP, and new offerings).
• Identify Telco-specific support needs for 5G, IMS, and RAN workloads, ensuring TSS adoption aligns with industry best practices and operational requirements.
• Solution Adoption & Expansion:
• Lead the enablement, execution, and GTM strategy for TSS adoption among Telecom customers, focusing on network performance, scalability, and reliability support.
• Drive adoption of IDR and CDP for non-Telco customers, enhancing incident response readiness and premium support experiences.
• Data-Driven Strategy & ROI Analysis:
• Analyze drivers of support adoption for TSS, IDR, and CDP, identifying levers to accelerate customer engagement and retention.
• Quantify the impact of TSS, IDR, and CDP on AWS platform adoption, operational efficiency, and support cost savings.
• Estimate ROI on support investments and design scalable initiatives to optimize adoption.
• Commercial Innovation & Experimentation:
• Design and execute controlled experiments to refine TSS offerings, improve differentiation, and maximize business value for Telco and non-Telco customers.
• Evaluate and enhance pricing strategies, ensuring customers receive cost-effective, high-value support solutions.
• Field & Partner Enablement:
• Develop and refine sales collateral, reference cases, and customer value proofs for TSS, IDR, and CDP adoption.
• Work with Field Enablement teams to create training programs, ensuring sales teams effectively communicate the TSS, IDR, and CDP value propositions.
• Engage with AWS partners to develop and pilot new support offerings through the Telco ecosystem.
• Sales & Business Development Execution:
• Support end-to-end deal execution for Enterprise Support Services, TSS, IDR, and CDP, working closely with the sales team.
• Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
A day in the life
You will be part of the Enterprise Support organization, working across Sales, Premium Support, Partner Enablement, and Product Teams to expand AWS’s Premium Support offerings and ensure Telco and non-Telco customers maximize the value of AWS Cloud Support.
About the team
Why AWS?
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Confirm your E-mail: Send Email
All Jobs from Amazon.com