OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

The Opportunity 

 

Come and join us! OpemText is seeking highly qualified candidates to join the Premium Support team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! 

The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again - to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the OpenText organization.

We are looking for motivated, passionate and talented engineers to help OpenText customers by providing named and dediated support and understand customer's business - helping them optimize the most complex hybrid software environments and resolve issues quickly. 

 

Your Impact 

 

In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customer's software environments and provide technical support.

Your will be a product master and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth. 

 

What the role offers

You will be the customer's point of contact for support incidents opened for a specific product center. Developing and in-depth understanding of your customer's environment and implementation. Developing a strong working relationship with the customers. Leverage deep technical expertise and knowledge of your customer's environment in order to solve the incidents more efficiently. You will act as a strategic partner in developing plans to proactively improve and maintain the customers software investment. You will apply best practices to help our customers minimize operational risks and avoid common pitfalls. Providing guidance on leveraging the full features and functionality of the Micro Focus solutions. You will travel to customers site (Dedicated Support Engineer (DSE) up to 4 days per week. 

 

What you need to succeed 

Bachelor's Degree preferred or Associate Degree holder (technical field). Minimum 4 years of working experience in a customer support environment.Proven track record in understanding of in-depth technical troubleshooting. Troubleshooting and problem solving mindset. Knowledge of company and industry standard in one or multiple of the following areas: Linux/Windows System Administration, Hybrid IT Management, Networking, SQL. Strong ability ti negotiate and solve conflicts, as well as great communication, co-ordination and collaboration skills. Vertica knowledge is preferred. 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.