Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Responsible for processing digital files, resulting in the manufacture of digitally created proofs, or various outputs, digital or print related, that satisfy the specifications of the customer. This position may review proofs, instructions or customer requirements and perform image manipulation, page layouts or inserts, simple color corrections, or create digital images using Photoshop, Illustrator, and other desktop publishing software. This position may also develop and maintain relationships with key clients, providing excellent customer service and giving clear communication of client expectations.

Shift: Monday - Friday | 11am - 8pm

Responsibilities:

Operates and integrates digital equipment at an advanced level using a wide range of application software on multiple platforms to produce end product for client.Analyzes and solves problems related to customer supplied files or images.Performs work for high-profile clients, which is substantially varied and complex. Works on diverse scope, which requires in-depth analysis.Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's product. Can serve as the primary customer contact for on-boarding and technical support.May develop workflows and systems to support business operations, including database set-up, file conversions, file management and automated scripts.May supervise or lead the implementation of various projects, including planning and scheduling while interacting with the customer and manufacturing team.Demonstrates a working knowledge of all application software relevant to the processes used.Develops manufacturing plans, designs and implements workflows, tracks and reports on quality metrics, strategize with the customer and delivers services which will attract and retain customers.Works under minimal supervision, regularly exercising discretion and independent judgment involving complex tasks.Performs other related duties and participates in special projects as assigned.

QualificationsHS diploma or equivalent with 5 years of relevant experienceRequires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.Must have proven technical and process knowledge of standard graphic arts software packages and have previous experience in a digital prepress environment.Must have know of Continuous Improvement tools to be able to create and track metrics.Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

Additional Information

The national pay range for this role is $73,500 to $120,800 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans