Job Description Summary

The Host/Hostess is responsible for taking reservations, providing information to guests about the restaurant and the hotel, along with greeting and seating all guests. The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Job Description

Principle duties and responsibilities (Essential Functions) include

Key Job FunctionsComplete opening, running and closing side work to Sonesta standards.Responsible for taking reservations, providing information to guests about the restaurant and the hotel.Assists in quality service and insure smooth operation of the restaurant at all times.Act as the first and last contact to ensure ultimate guest satisfaction.Open restaurant operation with correct staffing each scheduled day.Maintain high visibility for guests and staff, during meal periods.Maintain appropriate flow of food and beverage to guests.Keep dining room clean, neat and attractive at all times.Assure proper setting of tables.Move and arrange tables and chairs as directed by the manager or supervisor.Assure proper stocking, cleanliness and neatness of service stations, including polished silverware, glassware, cups, saucers, plates, condiments, butter, creamers, pitchers, beverages, linen, etc.Demonstrate knowledge about all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredient and flavors, to ensure guest satisfaction.Demonstrate knowledge of all liquor, beer, and wine, including pour sizes, brands available and pricing.Maintain an attentive presence in the dining room.Maintain a discreet non-intrusive manner.Maintain dining room through prompt and precise resetting of the tables.Participate in restaurant/hotel promotions and practices.Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).Follow proper ordering and payment procedures.Specifically thank guest and invite them to returnTo perform other work-related duties as assigned by Management.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your Colleagues Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1-2 years' experience in a restaurant or customer service environmentTrack record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skillsAppropriate professional appearance and demeanorMay be required to work nights, weekends and/or holidays.

Additional Job Information/Anticipated

Pay Range

Pay Range $15.00 to $15.80/hr. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.