Roles and Responsibilities:

In charge of processing contract changes and updates in Pricing Central, New Business, US Inforce, and Canada Group Retirement Solutions (GRS) business units.Responsible with the day-to-day processing of fee changes in Apollo and updating the required revenue and discounts in Salesforce.Prepares repricing letters for active contracts in Signature, Marketing and Enterprise, Inforce, and Canada GRS proposals and contracts.Ensures the accuracy of fee calculations using various pricing tools or models.Works closely with North America Business Unit, Account Executives, Client Account Representatives (CAR), Sales Support Specialists, Advisor Support, Plan Implementation Managers (PIM), and Fee Associates in handling requests coming from their respective queues.Responsible in ensuring service level agreement (SLA) for each business unit is met.

Qualifications (Knowledge/Skills/Competencies):

Strong analytical skills and attention to detailsPossesses a strong sense of accountability and commitment to qualityExcellent verbal and written communication skills: ability to succinctly engage with business partners and team membersStrong capability to adhere to established procedures and protocols by reading and following process documentsSalesforce and Apollo knowledge is an advantage but not requiredBasic computer skills particulary with MS Outlook and MS ExcelHas no recent record of any performance and attendance issues nor any disciplinary actions received

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid