SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job 

Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. Communicates regularly with patients and caregivers regarding Plan of Care (POC).  

Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. Tracks and maintains case management/coordination data. Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. 

Acts as a communication portal between patients and their care team. Communicates lab results to patients, generates patient letters, and completes relevant forms as needed.  

Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. 

Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. 

Identifies community resources, fosters partnerships, and utilizes resources effectively. 

Other duties as assigned.

Additional Details:

Education, Certifications, and Licenses Required 

Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 4 years of relevant professional experience may be exchanged for a degree or course work.

Basic Life Support preferred

Experience Required 

2 years of healthcare or behavioral health experience preferred.

Internal candidates with at least 1 year of experience as a Patient Access Representative or similar role at SEARHC will be considered qualified for this role.   

Knowledge of

Available services at SEARHC, other tribal health organizations in Alaska, and community. 

The clinical process and the ability to apply this knowledge in the working environment. 

Customer service principles. 

Safety and infection control principles. 

Skills in

Assessment, anticipation of needs, and data collection. 

The use of equipment such as computers and medical equipment. 

Oral and written communications. 

Ability to

Ability to multi-task   

Ability to work at a quick pace. 

Ability to reassess priorities throughout the work shift 

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!