Pay Range:

$39.43 - $51.29

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Provides high level support to the Primary Care Division on multiple projects, liaisons between divisions on behalf of the primary care division and participates in the planning, organization, and execution of operational initiatives. Works collaboratively with each primary care clinic administrator to ensure services are facilitated to provide maximum opportunity for patient access to consistent and efficient care.

Key Essential Functions and Accountabilities of the Job

Provides leadership and program management to SEARHC’s Primary Care Pillar Initiatives.

Facilitates development and achievement of the Primary Care Operating Plan

Facilitates effective pillar meetings, including agenda planning and action item tracking

Collaborates with pillar co-chairs and other program managers to identify interdependencies and integration points.

Proactively identifies barriers to successful implementation of key strategies and potential solutions, escalating as appropriate to the Primary Care Director.

Establishes a framework for continuous improvement, measurement, and achievement of goals.

Maintains ongoing tracking of system performance.

Facilitates effective communication between administration and staff.

Provides consistent focus on teamwork and communication regarding common objectives among primary care clinic administrators.

Coordinates with primary care clinic administrators and senior leadership to ensure teams have the technology, equipment, information, and resources required to provide outstanding service.

Analyzes strategic planning activities and implements strategies that support effective use of resources.

Assures quality and productivity goals are achieved.

Supports the development of any new service lines within the Division of Primary Care.

Creates a system to continually obtain feedback from internal and external stakeholders, and staff, to evaluate obstacles/barriers of efficient and effective processes.

Coordinates with other departments to implement strategies to eliminate obstacles/barriers.

Other Functions

Meets annual metrics set forth by management.

Assures ongoing, quality improvement.

Analyzes workflows.

Maximizes efficiencies.

Conducts process improvement initiatives, meeting regulatory requirements such as The Joint Commission.

Supervisory Responsibilities

Supervisory responsibilities may be required.

Education, Certifications, and Licenses Required

Bachelor’s degree in business administration, nursing, or a health-related field

4-6 years of relevant healthcare experience may be exchanged for a degree

Master’s degree in business administration or health-related field preferred

Project Management Certification or lean six sigma training preferred

Experience Required

3-5 years of office experience with administrative and project oversight in a healthcare facility

Prior experience leading teams

Knowledge of

Clinic staffing and organization, scheduling, and patient flow

Quality improvement activities

Revenue cycle management

Applicable certification and accreditation processes for internal and external providers

Patient pathway processes and workflow

Patient outreach and health maintenance strategies.

Skills in

Working cooperatively with various disciplines, staff, providers, and administration

Administration, supervision, and organization

Proficiently navigating and understanding various medical electronic health records

Outstanding oral and written communication

Ability to

Mediate and resolve conflict

Provide leadership and foster collaboration

Recruit and retain qualified staff

Work with diverse staff

Adapt to consistently changing healthcare environments and organizational demands

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!