Performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that providers patient dispositions to emergency care and clinic provider appointments within the scope of the license practical nurse. Required Skills Customer Services: + Ability to communicate clearly and calmly with callers. + Maintains communication between medical staff, administrative staff, and/or patient/families. Clinical Services: + Manages nurse-directed patient telephone calls requesting health care services. + Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols, guidelines, and standing orders. + Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs. + Accurately documents symptoms / complaints, nursing assessment, advice provided and patient / caller response. + Coordinate and schedule same-day appointments on the providers’ schedules. + Manage prescription refills per protocol. + Provide patient education: e.g. chronic disease, preventative and family. + Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care. Environmental Services: + Contributes to the overall cleanliness and appearance of personal work space and department. Required Experience Minimum Education: Graduate of an accredited nursing school Work Experience: Previous experience in medical practice is preferred Required License/ Certification/Registration: Current Kentucky or Multi-State License. Basic Life Support Certification Skills: + Communication Excellence + Knowledge of disease processes, normal growth and development of all age groups. + Nursing assessment skills with / without visual inspection utilizing basic nursing theory. + Critical clinical thinking skills + Ability to work tactfully and effectively with patients, family members, other employees and physicians. + Word Processing / Computer + Strong customer service + Multi-tasking + Time Management + Organization + Attention to Detail + Professionalism / Positive Attitude + Quality Focus + Adaptability