**Job Description** No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Senior Advisor within our Princess Sales Team. **Key accountabilities include** : The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently delivering against all sales related targets and contributing to the overall business’s success, you will: + Proactively contact assigned leads, through outbound dialling & email, to develop relationships and generate sales + Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products / services + Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads. + Maintain excellent product and brand knowledge to aid the close of a sale. + Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment + Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings + Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls. + Confidently handle challenging situations, proactively owning, and resolving any issues and complaints This role is classified as CUK12 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office. **Requirements: What You Need to Succeed** Successful candidates will possess: + Effective communication skills, previous contact centre or telephony experience desirable + Exceptional customer service & sales skills + Be a problem solver We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. **About You: The Ideal Candidate** You are more than just your CV. You're someone who brings: + Professionalism – be ready for work, courteous to colleagues and protect customer information + Positive Attitude + Team Collaboration + Motivation and drive to reach personal and team goals **Personal Cruise Senior Advisor: What you need to know** Start date: Monday 13th January 2025 Training: first 8 weeks will be with our training team; Monday to Friday 9:00 to 18:00 Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of our Contact Centre, inclusive of weekends and evenings. **Why Join Us?** Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being. Employee Discounted Cruising plus Friends and Family offers + Recognition scheme with prizes and awards + Regular office events including live entertainment, lifestyle events and charity partner fundraisers + Extensive learning and development opportunities + Employee-led networks + Company paid Health Cash Plan and health assessment + Discounted retail and leisure via discounts portal + Minimum 25 days leave, bank holiday allowance and holiday trading scheme **Take the Next Step** Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment. _\#LI-Hybrid_ _\#Job Functions: Customer Service; Other; Sales;_ _\#LI-JG1_ **About Us** Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat. In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises. As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice. Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.