Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a principal-level analytics leader, you will play a key role in driving our analytics strategy to build a seamless, omni-channel experience for our customers. Docusign is transforming its digital experience to improve customer experience and reduce friction to achieve customer outcomes. In this high-impact, hands-on role, you will use data to shape the growth and product roadmap, measure and benchmark success, and continuously build, optimize, and enable the self-serve customer journey. You'll collaborate closely with analysts, data scientists, product managers, and other cross-functional partners to deeply understand the customer journey and enhance experiences across all channels. Your success will stem from your ability to be a trusted advisor, creative problem-solver, and strategic thinker who can also dive deep into data to produce structured, detailed analysis and insights. You'll address complex challenges, delivering both high-level insights and granular analyses to meet diverse business needs. With a strong blend of analytical skills, technical proficiency, and business sense, you’ll excel in influencing and partnering with cross-functional teams to drive growth and elevate customer experience. Our ideal candidate combines best-in-class analytical skills, a strong strategic approach with a bias for execution, a passion for experimentation and continuous learning, and high proficiency with a leading analytics and data science tech stack. This position is an individual contributor role reporting to the Senior Manager, Growth Analytics. Responsibility Lead the development and execution of analytics strategies to optimize the self-serve customer journey across all channels Shape the growth and product roadmap by identifying high-impact data-driven opportunities, setting measurement frameworks, and driving prioritization in collaboration with product managers and leadership Partner with a diverse set of cross-functional partners across Growth, Product, Marketing, Engineering, Design, Sales, Finance and others to align on goals, identify requirements, and ensure a cohesive approach to achieving customer outcomes Conduct in-depth analyses of the end-to-end customer journey, identifying problems and opportunities for growth, efficiency, and improved customer satisfaction Provide regular reporting on key metrics to executive leadership, highlighting successes, identifying risks, and recommending proactive solutions Apply advanced analytical techniques (e.g., predictive modeling, customer segmentation, LTV analysis) to understand customer behavior, forecast outcomes, and inform strategic initiatives Mentor and coach to other analysts, fostering a high standard of analytical rigor, critical thinking, and technical skills Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of relevant experience in data analytics, data science, or consulting 8+ years of SQL experience with hands-on exposure to creating complex queries across multiple database schemas 8+ years hands-on experience in A/B testing and experimentation 8+ years of experience creating data visualization dashboards in Tableau, Qlik, or equivalent Experience in at least one programming language (e.g., R, Python, Scala/Spark or Perl) Experience with applied statistics, such as statistical testing, regression modeling, etc. Domain experience in either Marketing Analytics or Product Analytics Preferred Excellent communication and presentation skills with the ability to present complex data analysis, insights, and recommendations to senior leadership MBA or Advanced degree in Analytics, Data Science, Statistics, CS or related field Strong knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the cross functional teams to build solutions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $171,500.00 - $277,025.00 base salary This role is also eligible for bonus, equity and benefits. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-SP3