Description We are seeking an experienced Principal Program Manager to shape the future of the seller experience as a Principal Program Manager leading our Seller Insights Program. In this highly influential role, you will invent new ways to listen, act, and communicate with our seller community. You'll architect and drive programs across the seller organization to transform seller feedback and insights into meaningful improvements, ensuring our sellers' voices directly impact business decisions and product development. We're looking for a dynamic program leader who thrives in identifying and pursuing continuous improvement opportunities within complex, matrixed organizations. The ideal candidate is both a strategic thinker and practical executor, someone who can develop scalable programs from scratch. This person demonstrates strong business acumen, consistently connecting program outcomes to business impact, and approaches challenges with a proactive problem-solving mindset. Success in this role requires someone who excels at problem solving/prioritization, stakeholder management and executive communication, with a proven track record of driving organizational change through influence. Key job responsibilities • Design and implement vision/strategy, frameworks, and scalable programmatic mechanisms, to identify, prioritize, and action high-impact seller feedback/insights • Develop and operationalize robust analytics frameworks/audit mechanisms, to measure program effectiveness and seller satisfaction • Partner with senior leadership across the organization to drive accountability and execution of seller experience improvements • Create and manage closed-loop communication systems to keep sellers informed of feedback implementation • Lead cross-functional initiatives requiring extensive stakeholder alignment and influence • Mentor and guide junior program managers while setting organizational best practices • Manage accountability for seller sentiment metrics and improvement initiatives Basic Qualifications - 7+ years of working cross functionally with tech and non-tech teams experience - 7+ years of program or project management experience - 7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree - Experience implementing repeatable processes and driving automation or standardization - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Experience with seller-focused or customer experience programs Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.