We are looking for a seasoned Seller Insights Principle who will be responsible for defining and driving the strategic roadmap, prioritization, and execution of qualitative research initiatives that provide deep, actionable insights into the needs, pain points, and satisfaction levels of Amazon's diverse selling partner population. You will augment feedback gleaned from selling partners through multiple feedback channels channels with qualitative research focused on the issues the drive the greatest frustration and dissatisfaction amongst selling partners. You will work closely with teams across the selling partner experience to share your findings and influence improvements to the selling partner experience. Your work will directly shape how we strengthen the voice of the seller (VoS) and drive greater transparency, trust, and alignment between Amazon and our seller community.


Key job responsibilities
Define Seller Insights Roadmap and Strategy:
o Collaborate cross-functionally with key stakeholder teams to align on the research roadmap strategy, and priorities that will uncover a comprehensive understanding of Amazon's selling partners.
o Prioritize research initiatives based on impact to selling partner sentiment and satisfaction.

Own and Execute Seller Research Projects:
o Partner with stakeholder teams to design, prioritize, and execute research projects that dive into seller pain points and drivers of negative sentiment.
o Employ a diverse range of user research methodologies to gather insights that meet the unique needs of your product(s) or business goals.
o Lead the end-to-end research process, from defining project scopes to communicating findings.

Translate Data into Compelling Narratives:
o Translate complex data sets and research insights into clear, concise, and compelling written narratives for senior leadership across Selling Partner Services.

Drive Long-Term Seller Experience Strategy:
o Analyze seller cohorts based on attributes (e.g., sales, tenure, geography) and products sold (e.g., Heavy & Bulky, Softlines) to inform more targeted approaches for improving seller sentiment and satisfaction.
o Ensure that your research directly influences the end-to-end seller experience and the long-term business strategy.

About the team
The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.