OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

 

WHAT THE ROLE OFFERS:

Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS. Troubleshoot and find resolutions/workarounds to incidents Design, develop and test fixes for problems arising on top of customizations to OT products Research, identify root cause and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity. Assist the project team in the development of customizations Work on performance analysis and tuning Be well versed with product architecture Scale and size application clusters based upon usage profiles Performing deployments and applying product patches. Hands-on on complex Upgrades, Migrations. Design and Implement Monitoring, Logging and Orchestration requirements regardless of hosting type: Physical, Virtual Machines, Containers etc. Develop Automation/Innovative tools useful for application monitoring, troubleshooting Understanding of HA and DR architectures Contributing and writing detailed technical documentation Work in shifts: Morning, Regular, Afternoon and Night on rotation basis. Owning and Supervising Technical Operations. Client facing skills Achieving adherence and exceeding Service Level and Delivery commitments to clients. Gauging the client pulse and is proactive in ensuring success. Collaborate with BU Leader, Regional Leaders and Client Senior Representatives

 

WHAT YOU NEED TO SUCCEED:

12+ years of experience supporting OpenText Content Suite/xECM or LiveLink including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.

Programming and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax, OScript Webservices (SOAP, REST) Knowledge & Integration experience Operating Systems: Linux and/or Windows. Containerization and Kubernetes Web and application servers (any one or more of): Tomcat, Apache, IIS Directory Services: Open-LDAP, Active Directory, OTDS Database: MSSQL, Oracle (know SQLs with complex joins, groupby and ability to create LR & WR, well versed with major tables of OTCS/OTAS schema, optimize SQL queries, interpret & analyse logs) Troubleshooting and debugging Excellent communication / presentation / verbal and written communication skills.

 

Definite Plus:

Prior experience working in an ISO27001 certified work environment ITIL Foundation certification

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.